Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irene Flora

Essex,MD

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Scheuerman Law, LLC
08.2019 - Current
  • Oversaw staff correspondence, record tracking, and data communications for improved office automation.
  • Maintained orderly front desk and reception area, organizing files, spreadsheets, and handling approximately 75 incoming calls, emails, and faxes per day from clients.
  • Provided secretarial and office management support, fostering cooperative working relationships.
  • Prioritized and prepared court calendars and correspondence for timely legal proceedings.
  • Coordinated court-required documentation.
  • Analyzed and managed client’s invoices, ensuring accurate payments and collections.
  • Conducted inventory and ordered office supplies for smooth day-to-day operations.
  • Managed employee time off and vacation requests.
  • Addressed sensitive inquiries and complaints, maintaining a positive working environment.
  • Addressed client issues promptly for improved retention.

Account Representative

Mariner Finance
06.2018 - 08.2019
  • Maintained orderly front desk and reception area, organizing files, and handling approximately 30 incoming calls, emails, and faxes per day from customers.
  • Met with applicants, gathered information for loan applications, and addressed questions about processing loans.
  • Reviewed loan agreements for completeness and accuracy.
  • Addressed customer inquiries on rates, products, and loan application status.
  • Provided high levels of customer service, ensuring smooth processes.
  • Handled in office loan payments cash and checks.
  • Responsible for bank deposits.
  • Collecting receipts to reconcile petty cash and replace cash accordingly.

Independent Life Insurance Agent

Family First Life Insurance
01.2017 - 06.2018
  • Conducted approximately 100-120 cold calls per day and scheduled appointments.
  • Explained various insurance options to prospective clients, promoting sale of policies that best fit their needs.
  • Responded to customer inquiries and issues to enhance overall service quality.
  • Researched insurance plans to identify suitable options for clients.
  • Engaged customers by providing detailed explanations of document details, ensuring high level of service.
  • Held meetings or phone calls with potential clients, presenting insurance policies and addressing inquiries.

Licensed Insurance Agent

American National Benefits Group
05.2016 - 01.2017
  • Presented various insurance options to potential clients, encouraging purchase of policies tailored to their needs.
  • Managed approximately 150 incoming daily calls from dialing service.
  • Responded promptly to customer inquiries and issues, fostering commitments to excellent service.
  • Analyzed customer needs and recommended optimal options, effectively upselling products and services.
  • Conducted research on insurance plans to identify suitable choices for clients.

Mortgage Loan Officer Assistant

Nationwide Equities Corp
08.2011 - 05.2016
  • Performed various administrative tasks, including creating status reports on loans, photocopying loan documents, printing daily mortgage rate sheets, and managing incoming phone calls, placed approximately 50-100 outbound cold calls.
  • Ordered, prepared, and verified essential documents to ensure loans closed in compliance, on time, and without last-minute surprises.
  • Examined and verified information in loan applications and closing documents.
  • Provided guidance to customers, answering questions, and advising them on loans and transactions.
  • Prepared and typed loan applications, closing documents, or legal documents using computers.
  • Communicated with customers daily to request information and complete paperwork.
  • Set up files using loan officer checklist and submitted on-time for processing.

Financial Customer Service Representative/ Teller

Point Breeze Credit Union
06.2003 - 08.2011
  • Proficient in operating cash drawer, processing payments, deposits, and withdrawals, handling cash with zero discrepancies or errors.
  • Provided banking assistance to approximately 50-75 members daily.
  • Performed various administrative tasks, including creating status reports on loans, photocopying loan documents, printing daily mortgage rate sheets, and managing phone calls.
  • Provided guidance to customers, answering questions, and advising them on loans and transactions.
  • Ensured completion of all required paperwork before commencing production.
  • Provided guidance to customers, answering questions, and advising them on loans and transactions.
  • Prepared and typed loan applications, closing documents, or legal documents using computers.
  • Managed origination of loans, savings and checking accounts, and IRAs.
  • Branch opening and closing duties.
  • Balanced Vault and ATMs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.

Education

High School Diploma -

Chesapeake High School
Baltimore, MD
06.1994

Skills

  • Problem Resolution
  • Conflict Management
  • Scheduling
  • Financial Tracking
  • Database Administration
  • Computer Skills
  • Clerical Support
  • Employee Supervision
  • Customer Relations
  • MS Office
  • Credit and collections
  • Report Preparation
  • Excellent multi-tasking ability
  • Documentation And Reporting
  • Notary Public

Timeline

Office Manager

Scheuerman Law, LLC
08.2019 - Current

Account Representative

Mariner Finance
06.2018 - 08.2019

Independent Life Insurance Agent

Family First Life Insurance
01.2017 - 06.2018

Licensed Insurance Agent

American National Benefits Group
05.2016 - 01.2017

Mortgage Loan Officer Assistant

Nationwide Equities Corp
08.2011 - 05.2016

Financial Customer Service Representative/ Teller

Point Breeze Credit Union
06.2003 - 08.2011

High School Diploma -

Chesapeake High School

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Irene Flora