IRENE GALINDO
Lemon Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
On-Boarding Specialist I
Tootris
01.2022 - 07.2022
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Facilitated open lines of communication between new clients and their customers, fostering a positive and inclusive work environment from day one.
- Developed and updated onboarding materials, keeping pace with changes to market place and company.
- Collaborated with different staff and management to facilitate department-specific onboarding.
Recovery Specialist I
Nationwide Credit Inc
09.2020 - 09.2021
- Performed skip tracing on all past due accounts to locate responsible individuals
- Handled estimated 200 inbound and outbound calls daily, remaining highly focused on securing required funds
- Collected payments by phone, set up wire transfers and initiated immediate plans for repayment
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Used scripted conversation prompts to convey current account information and obtain payments
- Counseled debtors on payment options and arranged installment agreements
- Processed payments and applied to customer balances
- Used probing techniques to determine debtors' reasons for delinquency
- Worked in call center environment handling manual and automatically dialed outbound calls.
Dispatcher I
Precision Air and Heating
04.2020 - 09.2020
- Closely monitored dispatch board to triage and prioritize over 200 daily calls
- Directed dispatching, routing and tracking of 80 fleet vehicles
- Evaluated and adjusted over 100+ routes based on daily needs, available workers, traffic hazards and weather conditions
- Coordinated repairs to vehicles to maintain fleet operations
- Responded to over 200 daily caller requests with information about assistance and timeframes.
HR Assistant
Hire Care
06.2012 - 10.2018
- Maintained office supplies, distributed mail, and processed invoices for payment
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Documented human resources records and maintained confidentiality of sensitive personal information
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Reviewed and screened applicant resumes to identify qualified candidates
- Delivered consultative services and recruited qualified and diversified candidates for employment
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depletion
- Maintained payroll information by calculating, collecting and entering data
- Initiated direct deposits and prepared manual checks for over 100 employees.
Customer Service Sales Representative I
Affymetrix
07.2016 - 12.2016
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues
- Delivered superior customer service to retain existing customers and attract future customers
- Built client list and strengthened customer relationships through consistent communication via phone and internet
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Associate of Science - Sociology
Cuyamaca College
El Cajon, CA01.2025
Skills
- Multi-line phone talent
- Account management
- Professional telephone demeanor
- Documentation and reporting
- Customer/Client relations
- Verbal and written communication
- Complaint Resolution
- Inbound and Outbound Calling
- Customer Service
- Adaptability
Websites
Timeline
On-Boarding Specialist I
Tootris
01.2022 - 07.2022
Recovery Specialist I
Nationwide Credit Inc
09.2020 - 09.2021
Dispatcher I
Precision Air and Heating
04.2020 - 09.2020
Customer Service Sales Representative I
Affymetrix
07.2016 - 12.2016
HR Assistant
Hire Care
06.2012 - 10.2018
Associate of Science - Sociology
Cuyamaca College
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