Irene Garcia
Summary
Kind hardworking Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client's needs. An employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Telephone Operator with 1 year of experience accurately routing internal and external calls quickly to ensure connections. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Motivated professional with a solid background in customer service, multitasking, and time management. Proven ability to work effectively under pressure while maintaining high-quality standards. Committed to continuous learning and adapting to new challenges to support organizational growth. Strong interpersonal skills and a proactive approach to problem-solving and team collaboration.
Overview
6
6
years of professional experience
Work History
Cargo Admin
Swissport Cargo Services
Denver, CO
05.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Caregiver
Villagio Senior Living
Broomfield, CO
03.2024 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Caregiver
Private Client
Longmont, CO
08.2022 - 03.2024
- Maintained a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
On-Call Coordinator
HomeWell Care Services
Westminster, CO
08.2022 - 12.2023
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and resolve issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Completed connections between callers, departments and professionals.
- Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Shared or forwarded messages and information to designated personnel.
- Used reference files to answer simple questions about client business.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Greeted visitors to log persons in and out of the facility, assign security badges and contact employee escorts.
Caregiver
HomeWell Care Services
Westminster, CO
03.2022 - 12.2023
- Supported bathing, dressing and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Reported concerns to the nurse supervisor to promote optimal care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Built strong and trusting rapport with clients and loved ones.
Caregiver
HomeCare of the Rockies
Longmont, CO
04.2020 - 03.2022
- Supported bathing, dressing and personal care needs.
- Maintained a clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
Sandwich Artist
Subway
Westminster, CO
06.2019 - 12.2019
- Completed opening, closing and shift change tasks by following company guidelines.
- Kept customer and food preparation areas clean and well-organized.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Operated the cash register to accept cash or credit card payment and issue receipts for transactions.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Delivered superior customer service focused on quality and meeting customer needs.
- Communicated with customers to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Organized food preparation stations and regularly replenished supplies.
Education
GED -
MyGED
Westminster, CO02.2024
Skills
- Patient care coordination
- Technical documentation
- Knowledge of State Regulations
- Customer engagement
- Detail-oriented approach
- Proficient in handling multiple tasks
- Excellent communication
- Logical evaluation
- Experienced in software utilization
- Proficient in organization techniques
- Maintains focus during challenging circumstances
- Strategic decision-making
Timeline
Cargo Admin
Swissport Cargo Services
05.2024 - 06.2025
Caregiver
Villagio Senior Living
03.2024 - 05.2024
Caregiver
Private Client
08.2022 - 03.2024
On-Call Coordinator
HomeWell Care Services
08.2022 - 12.2023
Caregiver
HomeWell Care Services
03.2022 - 12.2023
Caregiver
HomeCare of the Rockies
04.2020 - 03.2022
Sandwich Artist
Subway
06.2019 - 12.2019
GED -
MyGED