Summary
Overview
Work History
Education
Skills
Timeline
background-images

Irene Garcia

Summary

Kind hardworking Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client's needs. An employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Telephone Operator with 1 year of experience accurately routing internal and external calls quickly to ensure connections. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Motivated professional with a solid background in customer service, multitasking, and time management. Proven ability to work effectively under pressure while maintaining high-quality standards. Committed to continuous learning and adapting to new challenges to support organizational growth. Strong interpersonal skills and a proactive approach to problem-solving and team collaboration.

Overview

6
6
years of professional experience

Work History

Cargo Admin

Swissport Cargo Services
05.2024 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.

Caregiver

Villagio Senior Living
03.2024 - 05.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Caregiver

Private Client
08.2022 - 03.2024
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

On-Call Coordinator

HomeWell Care Services
08.2022 - 12.2023
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Completed connections between callers, departments and professionals.
  • Answered calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
  • Shared or forwarded messages and information to designated personnel.
  • Used reference files to answer simple questions about client business.
  • Recorded messages, suggesting rewording for clarity or conciseness.
  • Greeted visitors to log persons in and out of the facility, assign security badges and contact employee escorts.

Caregiver

HomeWell Care Services
03.2022 - 12.2023
  • Supported bathing, dressing and personal care needs.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Reported concerns to the nurse supervisor to promote optimal care.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Built strong and trusting rapport with clients and loved ones.

Caregiver

HomeCare of the Rockies
04.2020 - 03.2022
  • Supported bathing, dressing and personal care needs.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.

Sandwich Artist

Subway
06.2019 - 12.2019
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Operated the cash register to accept cash or credit card payment and issue receipts for transactions.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Communicated with customers to provide menu offering details and assist with decision-making.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food preparation stations and regularly replenished supplies.

Education

GED -

MyGED
Westminster, CO
02.2024

Skills

  • Patient care coordination

  • Technical documentation

  • Knowledge of State Regulations

  • Customer engagement

  • Detail-oriented approach

  • Proficient in handling multiple tasks

  • Excellent communication

  • Logical evaluation

  • Experienced in software utilization

  • Proficient in organization techniques

  • Maintains focus during challenging circumstances

  • Strategic decision-making

Timeline

Cargo Admin

Swissport Cargo Services
05.2024 - 06.2025

Caregiver

Villagio Senior Living
03.2024 - 05.2024

Caregiver

Private Client
08.2022 - 03.2024

On-Call Coordinator

HomeWell Care Services
08.2022 - 12.2023

Caregiver

HomeWell Care Services
03.2022 - 12.2023

Caregiver

HomeCare of the Rockies
04.2020 - 03.2022

Sandwich Artist

Subway
06.2019 - 12.2019

GED -

MyGED

Similar Profiles

CREATE PROFILE
Irene Garcia