Irene Gitura
Cartersville,GA
Summary
Proven leader and efficient problem-solver, adept at creative activity planning and organizational abilities, honed through diverse roles from Stay at Home Mum/Private Babysitter to Store Supervisor at Kimani Beauty Supply. Excelled in building interpersonal relationships and ensuring child safety, contributing to a 20% increase in client satisfaction. Skilled in CPR and arts and crafts facilitation, demonstrating a strong work ethic and drive.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Stay at Home Mum/Private Babysitter
Family Freind
10.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Encouraged children to be understanding and patient with others.
- Taught children basic life skills, manners and personal hygiene.
- Supervised children on playground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from activities using personal or family vehicle.
- Helped children complete homework assignments and school projects.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Identified warning signs of emotional and developmental problems in children.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Communicated with parents regarding children's progress and development, raising any issues.
- Administered first aid or medication as needed, following parent instructions and medical guidelines.
- Facilitated independence among the children by teaching them self-care tasks such as dressing themselves or brushing their teeth.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Accompanied children to various activities and appointments, ensuring punctuality and supervision.
- Promoted educational development by assisting with homework and school projects.
Customer Service Representative
Shaw.inc
11.2015 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Orders and Data entry.
Shipping Clerk
Amazon (Fabric.com)
11.2011 - 11.2015
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Enhanced overall productivity by maintaining a well-organized and efficient work area.
- Streamlined communication between departments, facilitating smooth coordination of shipments and deliveries.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Participated in regular safety training sessions, maintaining a secure working environment for all team members.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Improved shipping efficiency by streamlining packing and labeling processes.
Store Supervisor
Kimani Beauty Supply
01.2008 - 03.2011
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Answered product questions and assisted customers in selection and checkout.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Implemented cost-saving measures without compromising on quality, enhancing overall store profitability.
- Spearheaded successful loyalty program, increasing repeat customer visits and sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Promoted business' development by building and maintaining relationships with new clients.
Education
No Degree - Cosmetology & Esthetics
Pivot Point Academy - International Nairobi Kenya
Bloomingdale, IL11.2008
Skills
- Respect for privacy
- Arts and crafts facilitation
- Self-Motivation and Drive
- Creative Activity Planning
- Strong Work Ethic
- CPR training
- Child safety knowledge
- Organizational abilities
- Medication Administration
- Interpersonal relationship building
- Child Development Understanding
- Housekeeping and Cleaning
Certification
- Basic Concept of IT - Institute of Software Technologies - 2010/OCT
- Certified Nursing Assistant (CNA)/CPR/PCT/First Aid Certification - Georgia Nurse Aide Registry - 2011/NOV
- GED - Diploma - TCSD - 2013/OCT
Timeline
Stay at Home Mum/Private Babysitter
Family Freind
10.2022 - Current
Customer Service Representative
Shaw.inc
11.2015 - 10.2022
Shipping Clerk
Amazon (Fabric.com)
11.2011 - 11.2015
Store Supervisor
Kimani Beauty Supply
01.2008 - 03.2011
No Degree - Cosmetology & Esthetics
Pivot Point Academy - International Nairobi Kenya
- Basic Concept of IT - Institute of Software Technologies - 2010/OCT
- Certified Nursing Assistant (CNA)/CPR/PCT/First Aid Certification - Georgia Nurse Aide Registry - 2011/NOV
- GED - Diploma - TCSD - 2013/OCT
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