Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

IRENE GONZALEZ

Dowagiac,USA

Summary

Experienced professional, experienced in office operations, administrative support, and customer service. Highly organized and detail-oriented client/customer services while building rapport with clients, employees, and management.

Overview

8
8
years of professional experience

Work History

Property Manager and Cleaner

Gon Handyman and Property Management
Dowagiac, MI
07.2021 - 06.2024
  • Responded to rental maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Resolved rental complaints quickly and effectively, while ensuring a positive experience.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Managed daily cleaning operations and a staff of up to seven cleaners.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Purchased cleaning products and materials needed.
  • Reported damage or theft of property to the owners.
  • Practiced safe work habits and wore protective safety equipment.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Swept and damp-mopped private stairways and hallways.
  • Changed bedding and responsible for laundry.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.

Event Coordinator

Beverage Specialists
Stevensville, MI
08.2019 - 08.2020
  • Managed day-to-day communication with multiple clients simultaneously.
  • Conferred with clients to gather event requirements and explore opportunities.
  • Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Provided guidance on best practices for working with third-party vendors.
  • Used excellent verbal skills to engage clients in conversation, and effectively determine needs and requirements.

Receptionist/ Manager

Pure Rituals
Buchanan, USA
06.2016 - 09.2019
  • Provided support for clients by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations, including scheduling and inventory, and cleaning, exhibiting excellent multitasking capabilities.
  • Collaborated with staff to develop and carry out processes, resulting in improved performance.
  • Liaised regularly with upper management to ensure alignment of goals and objectives.
  • Responsible for training new receptionists on office protocols and procedures.
  • Demonstrated strong organizational skills in managing multiple phone lines and scheduling appointments.
  • Determined customer or client needs by asking relevant questions and listening actively to responses.

Education

Associate in Arts (A.A.) - General

Lansing Community College
Lansing
02.2003

Skills

  • Customer service focus
  • Policy enforcement
  • Scheduling mastery
  • Multitasking
  • Teamwork and collaboration
  • Problem solving
  • Attention to Detail
  • Time management
  • Excellent communication
  • Reliability
  • Professionalism

References

References available upon request.

Timeline

Property Manager and Cleaner

Gon Handyman and Property Management
07.2021 - 06.2024

Event Coordinator

Beverage Specialists
08.2019 - 08.2020

Receptionist/ Manager

Pure Rituals
06.2016 - 09.2019

Associate in Arts (A.A.) - General

Lansing Community College

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