Summary
Work History
Education
Skills
Timeline
Generic
Irene Guerrero

Irene Guerrero

Metairie,LA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast paced environments. Offering attention to detail and strong decision making skills to manage multiple and concurrent tasks. Self motivated work ethic to perform effectively independent or team environments. Hardworking and passionate job seeker with skills looking to secure a open position.

Work History

Administrative Assistant/Receptionist

Paretti LandRover And Jaguar
Metairie, LA
02.2022 - 01.2023
  • Responded to customer inquiries with patience and positivity to establish rapport with customers by managing in bound calls per day while maintaining professionalism and upbeat tone.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, receipts, reports, logs and records to quickly handle all documentation for sales.
  • Assist coworkers and staff on a daily bases as needed.
  • Managed paper and electronic filing systems while taking messages and escorting guest to the proper area or departments.

PBX Switchboard Operator

Windsor Court Hotel
New Orleans, LA
01.2019 - 09.2021
  • Facilitated calls between different departments to ensure efficient communication.
  • Answered calls prior to 3 rings and engaged customers with friendly, professional demeanor.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100 plus calls per day efficiently while maintaining professionalism and upbeat tone.
  • Took request from guest for wake up calls, having car brought down from valet and or having bellman or housekeeping request with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business
  • Supported customers by managing calls per day efficiently while maintaining professionalism and upbeat tone

Home Support Worker

Self Employed
Las Vegas, NV And New Orleans, LA
09.2001 - 01.2019
  • After hurricane Katrina I stop working to come back to New Orleans to assist my elderly parents and any other family members that were in need of assistance.

Inbound Reservation Agent

Venetian Hotel And Resort
Las Vegas, NV
09.2001 - 09.2005
  • Answered over 120 incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided customer service to each person by engaging and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided customers with information about availability and pricing.

Education

Windsor Court Hotel Navis Certified Agent -

2019

Diploma - undefined

EAST JEFFERSON HIGH SCHOOL
1985

Skills

  • Customer Service and Self Starter
  • Recordkeeping
  • Customer and Client Relations
  • Documentation
  • Cash Deposit Preparation
  • Document Retrieval

Timeline

Administrative Assistant/Receptionist

Paretti LandRover And Jaguar
02.2022 - 01.2023

PBX Switchboard Operator

Windsor Court Hotel
01.2019 - 09.2021

Home Support Worker

Self Employed
09.2001 - 01.2019

Inbound Reservation Agent

Venetian Hotel And Resort
09.2001 - 09.2005

Windsor Court Hotel Navis Certified Agent -

Diploma - undefined

EAST JEFFERSON HIGH SCHOOL

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Irene Guerrero