Irene Guevara
Leland,IA
Overview
12
12
years of professional experience
Work History
Receptionist
Holiday Inn Express Hotel Suites
Northwood , IA
07.2025 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed phone calls, directing inquiries to appropriate departments.
- Assisted in check-in and check-out processes for guests efficiently.
- Maintained cleanliness and organization of the reception area daily.
- Processed reservations using hotel management software effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Medical Assistant
Pacific labs
Denton, Texas
09.2013 - 11.2016
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems effectively.
- Supported laboratory operations by preparing and processing specimens.
- Conducted routine clinical tasks such as taking vitals and drawing blood.
- Collaborated with team members to enhance workflow efficiency in clinic operations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
Skills
- Hotel management software
- Customer data entry
- Team collaboration
- Problem solving
- Business administration
- Verbal and written communication
- Data inputting
- Clinical assistance
- Administrative support
- Office supply management
Timeline
Receptionist
Holiday Inn Express Hotel Suites
07.2025 - Current
Medical Assistant
Pacific labs
09.2013 - 11.2016