Summary
Overview
Work History
Education
Skills
Timeline
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Irene Gutierrez

Lubbock,TX

Summary

Dynamic and compassionate Lead Medical Assistant at Providence-Covenant Medical Group, skilled in patient care coordination and clinical leadership. Expert in EMR documentation and insurance verification, ensuring timely access to treatments. Committed to enhancing patient satisfaction through effective communication and education, while precepting new staff to elevate team performance.

Overview

16
16
years of professional experience

Work History

Lead Medical Assistant

Providence- Covenant Medical Group
08.2015 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Worked in several clinics Internal Medicine, Family Practice, Pediatrics, Urgent Care, Pedi Urgent Care and Cardiology.

Receptionist/Certified Medical Assistant

UMC- Physician Network Services
02.2010 - 05.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Phlebotomist

Anylabtestnow
08.2009 - 02.2010
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.

Education

Certified Medical Assistant - Medical

Vista College
Lubbock, TX
08-2010

High School Diploma -

Estacado High School
Lubbock, TX
05-2009

Skills

  • HIPAA compliance
  • Clinical leadership
  • Insurance verification and billing
  • Patient education and counseling
  • Vital signs monitoring
  • Scheduling and appointment management
  • Phlebotomy expertise
  • Patient care coordination
  • Clinical flow management
  • Texas State Vaccines
  • CNA
  • EMR / EHR
  • CPR
  • Medical terminology
  • Electrocardiographic rhythm recognition
  • National Reg Certified Medical Assistant

Timeline

Lead Medical Assistant

Providence- Covenant Medical Group
08.2015 - Current

Receptionist/Certified Medical Assistant

UMC- Physician Network Services
02.2010 - 05.2015

Phlebotomist

Anylabtestnow
08.2009 - 02.2010

Certified Medical Assistant - Medical

Vista College

High School Diploma -

Estacado High School

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