Overview
Work History
Education
Skills
Interests
Timeline
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Irene Hartley

Gladewater,TX

Overview

6
6
years of professional experience

Work History

Uber Delivery and Rideshare Driver

Uber, Lyft
05.2023 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Followed designated routes and schedules while operating vehicles.
  • Developed deep knowledge of local routes and area destinations.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Delivered passengers to destinations safely and on time.
  • Assisted elderly and disabled passengers entering and exiting shuttle.

Customer Service Associate

Katz
10.2023 - 12.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

General Warehouse Associate

Amazon
08.2020 - 01.2023
  • Consistently lifted materials weighing as much as 50 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Sorted and delivered materials to different work areas and staff.

Daycare Associate

Camp Bow Wow
12.2021 - 02.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained clean, neat and hazard-free areas to protect dogs, personnel and families.
  • Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
  • Fed and administered medication as needed to dogs.

Dog's Best Friend

Doggie Pause
10.2019 - 12.2019
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Promoted learning and social development through structured and unstructured playtime.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Began training to learn grooming.
  • Fed and administered medication as needed.

Customer Service Cashier

Walgreens
12.2018 - 04.2019
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

No Degree - English

Kilgore College
Kilgore, TX

No Degree - Psychology

Southern New Hampshire University
Hooksett, NH

High School Diploma -

Pine Tree High School
Longview, TX
06.2015

Skills

  • Passenger transportation
  • Customer Engagement
  • Customer Service
  • Knowledge of local area
  • Adaptability and Flexibility
  • Texas Driver's License
  • Cleaning and sanitizing

Interests

Enjoys reading, writing, voice acting and swimming

Timeline

Customer Service Associate

Katz
10.2023 - 12.2023

Uber Delivery and Rideshare Driver

Uber, Lyft
05.2023 - Current

Daycare Associate

Camp Bow Wow
12.2021 - 02.2022

General Warehouse Associate

Amazon
08.2020 - 01.2023

Dog's Best Friend

Doggie Pause
10.2019 - 12.2019

Customer Service Cashier

Walgreens
12.2018 - 04.2019

No Degree - English

Kilgore College

No Degree - Psychology

Southern New Hampshire University

High School Diploma -

Pine Tree High School

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