Irene Hatcher
Elmira
Summary
Proven Administrative Assistant with a track record of enhancing office operations through expert management of data entry and customer service. Excelled at the City of Rockwall, implementing secure filing systems and fostering strong client relations. Skilled in Microsoft Excel and effective communication, significantly improving department efficiency and confidentiality.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
City of Rockwall Fire Department
04.2020 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ordered all uniforms for fire department staff.
- Ordered all office supplies.
- Submitted all accounts payable to correct departments at city hall.
Administrative Assistant
City of Rockwall Public Works Department
03.2012 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and taking service requests for the water, wastewater and streets department
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships between the citizens and the city departments ensuring all citizen concerns and complaints were addressed in a timely fashion.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Was responsible for maintaining all records for commercial backflow devices for the entire city.
- Rented backflow devices to contractors who were involved in construction projects throughout the city of Rockwall.
Conservation Coordinator
City of Rockwall
04.2010 - 04.2012
- Entered data, generated reports, and produced tracking documents.
- Enforced irrigation restrictions during drought
- Attended meetings at the North Texas Municipal Water District (NTMWD) meetings and reported water level reports to senior staff.
- Assisted citizens with irrigation needs and lawn maintenance during drought.
Planning and Zoning Coordinator
City of Rockwall Planning Department
04.2008 - 04.2010
- Worked with citizens of Rockwall with meetings with the Planning and Zoning staff regarding building requirements.
- Worked with contractors on forms and permits needed for certain projects.
- Attended Planning and Zoning meetings and took minutes to submit to city council.
- Organized digital plans for building inspectors to inspect ongoing jobs in the city.
- Answered phone calls from citizens and directed the calls to the correct person to assist the citizen.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Education
No Degree - Court Reporting
Court Reporting Institute of Dallas
Dallas, TX03-1999
Crystal River High School
Crystal River, Florida06-1983
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
Timeline
Administrative Assistant
City of Rockwall Fire Department
04.2020 - 05.2022
Administrative Assistant
City of Rockwall Public Works Department
03.2012 - 04.2020
Conservation Coordinator
City of Rockwall
04.2010 - 04.2012
Planning and Zoning Coordinator
City of Rockwall Planning Department
04.2008 - 04.2010
No Degree - Court Reporting
Court Reporting Institute of Dallas
Crystal River High School
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