Irene Hernandez
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organization goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs. Team player work well with and without supervision.
Overview
35
35
years of professional experience
Work History
Case Manager/Supervisor
El Paso Center For Children
08.2022 - 07.2023
- Ensure safety for youth
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Developed and implemented programs to support children's mental health and well-being.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel and mental health providers to maintain comprehensive and integrated approach to student services.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Create safety net environment for youth
- Collaborate with youth in outdoor events and life skills learning.
- Collaborate with outside entities to better assist needs of youth.
- Follow all policy and procedures of organization and licensing standards.
- Build transparency and rapport with staff and outside entities
- Supervised youth workers
- Ensure all staff was following all standards required by licensing
- Self medication administration for youth, counted and ensure all medication was accounted for with zero errors.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Coordinated services with other agencies to help youth with mental intervention crisis, counseling and medication needs.
- Developed comprehensive discharge plans to clients leaving shelter.
- Collaborate with schools for registration and any helpful programs to assist youth.
- Collaborated with child protective services
- Collaborated with interdisciplinary team to determine goals and plans of youth.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Referred youth to appropriate community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to community services.
- Participated in community events to promote services and engage with public.
- Collaborated with community to develop and implement service for youth.
- Established and maintained professional relationships with outside entities that serve youth in shelter.
Correctional Case Manager/ Intake Coordinator
El Paso Transitional Center
12.2017 - 08.2022
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Communicate all request needs of client to parole officer
- Manage appropriate caseload of clients including initial evaluation and program plans and goals.
- Conduct Intake process for all clients arriving at halfway house.
- Regularly review case plans with client and supervisor staff and make any updates as necessary.
- Refer clients to other support services as needed, such as medical evaluation and employment services
- Open and maintain current and complete and accurate client files.
- Process all clients weekly schedules into system and communicated of any changes to parole officers
- Monitored clients progress
- Assist client in transitioning into society with accurate documents to help with employment.
- Collaborated with Emergence Health Network to provide and offer clients services.
- Promote positive change to clients transitioning into society
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Provide supervision of client compliance to program plans and communicate information to clients parole officers.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements
Case Manager/ Counselor LCDC CI /Intake Specialist
Sovereign Health
07.2016 - 12.2017
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions.
- Transported clients to groups
- Facilitate UA/BA for clients
- Facilitate Vital signs for all clients
- Conduct intake / orientation interviews
- Daily shift report
- Maintain safety of clients and staff
- Answer phone and direct caller to appropriate personal
- Report any issue or concerns regarding client’s treatment plan
- Pick up medications from pharmacies if requested by clients
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Evaluated treatment plans goals to meet organizations standards.
- Established and maintained relationships with outside entities
- Intake screening/ assessments
- Facilitate groups
- Treatment goals
- Establish and implement treatment plans
- Individual counseling treatment
- Referrals
- Discharge planning
- Community resources
- Mental Health Advocate
Driver/ Tech/ Subtance Abuse Intern
Aliviane
09.2013 - 07.2016
- Kept accurate and detailed records to track and document client progress.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Monitored client progress to make necessary adjustments for client success.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Supported aftercare planning for continued recovery after treatment.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Developed individual treatment goals based on history and diagnosis.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
- Drove safely in various weather and road conditions to avoid accidents.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
District Parole Officer
Texas
07.2013 - 08.2013
- Pre- Release Placement plan
- Supervise clients on supervision and promote positive change in clients’ behavior while on supervision
- Monitor clients progress and needs to avoid client from re-offending
- Attended hearings
- Drug testing
- Recommendations and interventions while on supervision
- Promote public safety
- Certified NCIC/TCIC
- Firearm training
- Follow policies and procedures of TDCJ
- Residential planning for clients on supervision
- Home visits
- Reprimand clients when rules were not being followed as condition of supervision
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Performed routine home inspections and drug tests for offenders on parole.
- Conducted preliminary interviews for U.S. Parole Commission.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Home Health Aide
Quantum Home Health
07.2006 - 06.2013
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Developed and implemented care plans for clients.
- Researched and recommended community resources to meet clients' needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Unit Clerk/CNA
Sierra Medical Center
07.2000 - 07.2006
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Charted vital signs and added telemetry strips to charts.
- Obtained and organized medical records for office visits and scheduled labs.
- Completed daily charge reconciliation to keep billing current and accurate.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Mental Health Tech
Nursefinders
02.1995 - 07.2000
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Counseled and mentored clients on substance use and life choices.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Child advocate/ Lead Case Manager/ Supervisor
Project Youth Council
03.1991 - 07.2000
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Lead individualized and group counseling sessions with children and families.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed and implemented programs to support children's mental health and well-being.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Introduced students to concepts in algebra and reading to encourage recall of educational content.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Counselor for youth
- Audit files
- Assist case managers with workload
- Interview new hires
- Supervise case managers and implement policies
- Assist youth with interviews, applications, and dress attire for employment
- Community referrals
- Filing, data entry and monitor youth while employed with agency
- Assist youth in education programs and goals
- Process applications and meet the needs of every client
- Promotes student growth by determining suitable developmental tasks; assists student in establishing realistic and attainable academic and career goals
- Interprets and explains college and university policies and procedures; participates in preparation of orientations and presents academic information to new students and parents during orientation
- Identifies options for student to satisfy specific degree requirements; evaluates and makes recommendations on petitions and adjustments to student's program of study
- Evaluates transfer transcripts from other academic institutions for equivalencies and application to degree program
- Assists in recruitment of potential students by advising them of general academic requirements of a specific college; describes courses; disseminates information regarding registration procedures; prepares recruitment packets
- Assists students with admission and registration/provides guidance in course selection in keeping with the student's interests, values and abilities
- Knowledge, Skills and Abilities:
- Skill in interviewing and advising
- Skill in public relations
- Skill in both verbal and written communication.
- Employment placement for youth
Assistant Manager
Nutrition Center of El Paso
01.1989 - 02.1991
- Resolve customers complains and make changes to establish positive results to customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Greet customers when entering and leaving establishment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Ensure schedules and objectives are being met for the company
- Organize, plan and implement strategy
- Secure adherence to company’s policies and guidelines
- Create reports, and analyze sales
- Great customer skills
- Handle transactions
Education
Master's - Criminal Justice
Walden University
Minneapolis, MN11.2022
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ11.2010
Certification - Nursing
Emerald Nursing
El Paso, TX02.1995
GED -
Irvin High School
El Paso, TX02.1991
Skills
- Computer Skills
- Microsoft Word, Excel, PowerPoint, Trans file, scanner,
- Programs: CMBHS, KC, HMIS, COATS, Outlook
- Printer and Windows 7, excel, quick books
- MAB
- TBRI
- Conflict Resolution
- Staff Management
- Crisis Intervention
- Trauma-Informed Care
- Verbal and Written Communication
- Multitasking and Organization
- Intervention Plans
- Treatment Planning
- Crisis Prevention Intervention
- Case Planning and Management
Languages
Spanish
Full Professional
Timeline
Case Manager/Supervisor
El Paso Center For Children
08.2022 - 07.2023
Correctional Case Manager/ Intake Coordinator
El Paso Transitional Center
12.2017 - 08.2022
Case Manager/ Counselor LCDC CI /Intake Specialist
Sovereign Health
07.2016 - 12.2017
Driver/ Tech/ Subtance Abuse Intern
Aliviane
09.2013 - 07.2016
District Parole Officer
Texas
07.2013 - 08.2013
Home Health Aide
Quantum Home Health
07.2006 - 06.2013
Unit Clerk/CNA
Sierra Medical Center
07.2000 - 07.2006
Mental Health Tech
Nursefinders
02.1995 - 07.2000
Child advocate/ Lead Case Manager/ Supervisor
Project Youth Council
03.1991 - 07.2000
Assistant Manager
Nutrition Center of El Paso
01.1989 - 02.1991
Master's - Criminal Justice
Walden University
Bachelor of Science - Criminal Justice
University of Phoenix
Certification - Nursing
Emerald Nursing
GED -
Irvin High School
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