Irene Hernandez
Palmdale,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sunset Blinds and Shutters
Ventura, CA
04.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Developed key customer relationships to increase sales.
- Gathered and sorted data for inclusion in reports and files.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Customer Service Associate
Ray ev inc
Woodland Park, CA
02.2021 - 10.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Promoted brand and marketing campaigns to create interest with customer.
- Followed policies and procedures to meet or exceed established performance requirements.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Associate of Science - Biology
Antelope Valley College
Lancaster, CA08.2024
High School Diploma -
Highland High School
Palmdale, CA04.2022
Skills
- Customer Service
- Data Collection
- Documentation
- Microsoft PowerPoint
- Paperwork Processing
- Retail Marketing
- Product Education
- Critical Thinking
- In-Store Support
- Scheduling
- Microsoft Office Suite
- Mail Distribution
- Fast Learner
Languages
Spanish
Professional
Timeline
Customer Service Representative
Sunset Blinds and Shutters
04.2023 - Current
Customer Service Associate
Ray ev inc
02.2021 - 10.2021
Associate of Science - Biology
Antelope Valley College
High School Diploma -
Highland High School
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