Irene Hinderliter
Wichita,KS
Summary
Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
15
15
years of professional experience
Work History
Client Care Specialist
The Key
04.2022 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Documented data and completed accurate updates to case records.
Director of Operations
Fibercare Cleaning Services
06.2008 - 10.2021
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
GED -
Pima Community College
Tucson, AZ06.1986
Timeline
Client Care Specialist
The Key
04.2022 - Current
Director of Operations
Fibercare Cleaning Services
06.2008 - 10.2021
GED -
Pima Community College
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