IRENE Jackson
Lexington,KY
Summary
I am Multi-talented and focused on business efficiency and operational improvements. I have a wealth of knowledge and experience in business administration, project, and professional people management. Dedicated and decisive leader with strategic and forward -thinking mindset offering more than 13 years of successful business, project and administrative management experience. Analytical problem-solver and persuasive communicator. I am proficient in planning, organizing, communicating, supervising and detail oriented. Highly resourceful with proven history of tackling complex projects with superior results.
Overview
15
15
years of professional experience
Work History
Operations Manager
Kroger Inc.
Lexington, KY
01.2018 - 12.2022
- Trained, supervised, mentored and motivated 50+ employees
- Daily administrative functions
- complied complex monthly and annual reports
- maintained monthly budgets
- Developed and oversaw strategies for improving operational efficiency and accuracy
- Implemented and maintained various complex projects and activities
- maintained electronic log for all areas of operations
- Cultivated and strengthened relationships with customers, vendors, and internal stakeholders
- Ensured adherence to operational schedules by monitoring performance indicators
- Ensured safety and emergency readiness among personnel by disseminating information on monitoring compliance with regulatory and organizational policies
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Drove solutions or predominant operations issues by identifying areas of deficiency and performing root-cause analysis
- Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing audits
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Analyzed internal financial and technical data.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
PROJECT MANAGER
Amazon Customer Service
Winchester, KY
12.2011 - 01.2018
- Built and summarized weekly, monthly and annual reporting to senior staff
- Developed new analytic tools and reports to allow senior management to understand the impact of each project
- Established key issues in need of resolution and project performance metrics to set planning objectives
- Produced and summarized weekly status reports for customers and senior management
- Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
- Oversaw budgets for projects, tracked expenses, timelines and communicated with key stakeholders on milestones
- Kept project teams on task with proactive control of budgets, schedules and scopes
- Devised implementation plans, including cost-benefit of ROI analyses
- Maintained close connection with project personnel to quickly identify and resolve problems
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks
- Developed and monitored weekly staff schedules
- Trained and mentored junior team members leveraging previous experiences to ensure optimal project approach.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created presentation for other senior staff
- Led meetings with internal team members, consultants and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Provided guidance to team members regarding tasks assigned to them.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted periodic inspections of job sites for quality and progress.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
DIRECTOR ADULT DAY PROGRAM
Close to home
Lexington, KY
01.2008 - 01.2009
- Provided leadership, supervision, professionalism, support and continued development of the day rehabilitation programs and staff
- Worked with the CEO and senior management teams to develop operational goals aligned with business strategy.
- Created policies and procedures for improved workflow processes.
- Monthly and annual reporting
- Overseen the day-to-day operations of the day rehabilitation program, which included developing program curriculum, ensuring delivery of service, supervising employees and assuring certification and other compliance requirements were met
- Participated in the continued development and implementation of the day rehabilitation program policies and procedures
- Developed working relationships with public and community agencies that supported the goals of the community
- Ensured team members met and maintained current mandatory training requirements pre-and post-hire
- Trained direct support staff in their day-to-day responsibilities, as well as the agency and program policies and procedures
- Ensured all direct reports are proficient in implementation of programming in accordance with all plans and protocols, including but not limited to medication protocols and other health and safety-related protocols and procedures
- Participated in outreach/intake processes and enrollment of individuals
- Assisted in the development and modification of individuals service plans (ISP)
- Participated in interdisciplinary team meetings and other meetings related to participant services
- Assured all program-specific goals and objectives were established, appropriate, and follow through on all outcomes
- Ensured all day rehabilitation programs spaces are maintained in excellent repair and always met the highest of standards of cleanliness and safety
- I was responsible for regular audits of participants’ records, logs, and required documentation
- I was responsible for ensuring program participants are actively engaged in groups and activities appropriate for them, and for ensuring the participants’ needs were met
- Monitored staffing coverage to ensure participants’ safety and to maintain the appropriate staffing and supervision ratios required by regulations and policies
- Ensured all applicable documentation is completed accurately and within established timelines
- Modeled the program expectations and professionalism outlined by the agency
- Represented the agency’s mission and purpose to interested individuals, staff, and groups
Education
Some College (No Degree) - Radiology
Southeast Community College
Whitesburg, KYSome College (No Degree) - Psychology
Eastern Kentucky University
Richmond, KYSkills
- Business Management
- Leadership
- Administrative Support
- Financial Management
- P&L Management
- Incidents Management
- Data Analysis
- Performance Reporting
- Organizational Management
- Operations Management
- MS Office
- Staff Training
- Business Administration
- Six Sigma Certification
- Executive Support
- Policy Writing
- Documentation and Reporting
- Project Management
- Human and Interpersonal Skills
- Budget Administration
- Document Management
- Organizational Leadership
- Office Management
- Meeting Facilitation
- Office Administration
System Experience
- Microsoft Office
- Excel
- Microsoft
- QNXT
- Video Conferencing
- Pega
- Kronos
- Salesforce
- CRM
- PowerPoint
- Microsoft Teams
- Google Docs
- Smartsheet
- Paycor
Quote
“As we look ahead into the next century, leaders will be those who empower others.” -Bill Gates
References
References available upon request.
Timeline
Operations Manager
Kroger Inc.
01.2018 - 12.2022
PROJECT MANAGER
Amazon Customer Service
12.2011 - 01.2018
DIRECTOR ADULT DAY PROGRAM
Close to home
01.2008 - 01.2009
Some College (No Degree) - Radiology
Southeast Community College
Some College (No Degree) - Psychology
Eastern Kentucky University
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