Irene Joseph
Missouri City,Tx
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
Work History
Triage Nurse
Texas Children's Pediatrics
12.2023 - 07.2024
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Suggested appropriate disposition to acting physicians based on assessment.
- Monitored compliance and evaluated the effectiveness of home treatment instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined the severity of injuries and illnesses.
- Educated family members and caregivers on patient care instructions.
Lab Assistant
HCA
01.2020 - 12.2023
- Managed specimen sample handling, receiving, storage, and inventory.
- Logged samples correctly into the computerized tracking system.
- Maintained lab and cleaned surfaces and items used.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Demonstrated competence in collecting lab samples for testing.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Carefully reviewed test results for accuracy.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Participated in lab meetings and project presentations.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Production Coordinator
VYNCKIER ENCLOSURE SYSTEMS
05.2015 - 12.2019
- Supervised the production process and managed the production schedule
- Maintained necessary level of communication between shifts
- Made sure that products were produced on time and were of good quality
- Responsible for the selection and maintenance of equipment
- Coordinated and supervised assembly work for couplers and rolling assembly crews
- Processed and reported on office expenses as well as ordered office supplies when needed
- Maintained files in physical or digital form
- Make labels according to the work orders that were received
- Supervised training for new administrative personnel
Administrative Assistant
NORTH FREEWAY HYUNDAI
06.2014 - 04.2015
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Prepared packages for shipment, pickup or courier delivery to customers
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings
- Assisted with event planning, including associated travel and logistical arrangements
- Ordered and distributed office supplies while adhering to a fixed office budget
- Coordinated office inventory by restocking supplies and placing purchase orders
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Organized all new hire, security and temporary paperwork
Restaurant Manager
ARMENTA’S MEXICAN RESTAURANT
04.2013 - 07.2014
- Greeted and encouraged feedback from customers to implement positive changes within the restaurant
- Led and directed team members on effective methods, operations and procedures
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Correctly calculated inventory and ordered appropriate supplies
- Carefully interviewed, selected, trained and supervised staff
- Skillfully interacted with external vendors to obtain the best quality in pricing and product
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Interacted positively with customers while promoting restaurant facilities and services
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Promoted a positive atmosphere to guarantee customers exceptional food and service
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Prepared and executed new menu implementations
Education
Vocational - Nursing
The College of Health Care Professions
Houston, TX09.2023
Bachelor of Science -
San Jacinto College District
01.2021
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY06.2025
High School Diploma -
Channelview High School
01.2010
Skills
- Compassionate Customer Service
- Thrives in Fast Paced Environment
- Exceptional Organization Skills
- Team Leadership
- Proficient in Microsoft Office
- Trilingual
- Adaptable and Fast Learner
- Creative and Efficient Problem Solver
Timeline
Triage Nurse
Texas Children's Pediatrics
12.2023 - 07.2024
Lab Assistant
HCA
01.2020 - 12.2023
Production Coordinator
VYNCKIER ENCLOSURE SYSTEMS
05.2015 - 12.2019
Administrative Assistant
NORTH FREEWAY HYUNDAI
06.2014 - 04.2015
Restaurant Manager
ARMENTA’S MEXICAN RESTAURANT
04.2013 - 07.2014
Vocational - Nursing
The College of Health Care Professions
Bachelor of Science -
San Jacinto College District
Associate of Science - Nursing
Galen College of Nursing
High School Diploma -
Channelview High School
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