Irene Kabanyana
Waltham,Ma
Summary
Energetic, organized, purposeful manager with diverse and broad experience spanning over fifteen years in banking, Business Development, Relationship management, communication and marketing management, credit underwriting, retail and corporate sales.
Personal Attributes :Integrity Professionalism ,Resilient Results Oriented ,Self-Starter, Team player and Excellent Interpersonal
Skills Key Competences: Demonstrated ability to work in a multicultural, ethnic environment and to maintain effective working relations Ability to develop detailed operational plans, budget and deliver on them for development results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Fintech Desk Business Manager
KCB Uganda Bank
01.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Compiled product and customer data to generate informed profit projections.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Represented company and promoted products at conferences and industry events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Corporate Relationship Manager
KCB Bank Uganda Limited
02.2021 - 05.2023
- Relationship Management
- Liability Growth
- Income Generation
Head Institutional Banking Business
Diamond Trust Bank
10.2019 - 03.2020
- Deliver superior financial performance for Corporate Banking Department through
- Building strategic focus around market share growth, market profile, scalability of the business, fit for growth businesses and new markets
- Develop and implement strategies for selling institutional Banking solutions to existing and potential customers including account planning for identified accounts and compelling customized solutions
- Work closely with branch managers client relationship teams and internal business partners to provide the specialist partnership in the securing of the IB mandates
- Drive penetration of electronic channels (Internet Banking, Host to Host interfaces, Mobile Banking etc.)
Relationship Manager
Institutional Banking, NC Bank
09.2017 - 10.2019
- To grow Liabilities and manage allocated relationships and ensure no relationship lapses on the entire portfolio
- Cross sell Bank products and services to all Institutional customers
- Ensure applied credit interest rates are minimal and managed within guidelines and limits that are set by the Bank treasury
- Manage a portfolio consisting of NGOs, Financial Institutions, public sector, professional Firms, Education sector and High Net worth Individuals.
Branch Manager
DFCU Bank Uganda
01.2011 - 01.2015
- To implement strategic plans of growing the branch balance sheet in 3 different branches and periods
- To lead and coach my team and ensure they are geared up to achieve set goals
- To manage and direct a focused sales team in the branch to be able to meet set work plans and objectives
- Working to empower women and Youth groups in and around areas of central Kampala and the neighbouring surbubs
Branch Operations Manager
DFCU Bank
01.2009 - 01.2011
- In charge of Branch Operations risk management and control enforcement
- Executing all internal and external transactions/instructions in the Bank’s system
- Branch Information Technology (IT) first line support officer
- Daily Reconciliation on all suspense accounts for the Branch
- Timely Preparing and submission of monthly risk reports to Head Office
- Ensure zero Tolerance on Money Laundering to avoid all forms of fraud.
Credit Account Analyst
DFCU Bank
01.2007 - 01.2009
- Analysing/evaluating credit applications which include personal loans, business growth loans, mortgages, and lease applications till disbursements of the facility
- Monitor and grow the portfolio
- Offer advice to potential borrowing customers especially the youth in farming on basic bookkeeping techniques
- (YOUTH LOAN ADVANCED FROM GOVERNMENT)
Customer Service Adviser
DFCU Bank
01.2004 - 01.2007
- Ensuring that all account – opening documents meet the required standards as stated in the KYC (Know Your Customer) specifications
- Proper management of customer’s Mandates and preparing Customer bank statements
- Handle customer inquiries transparently and efficiently.
Banking Officer
DFCU Bank
01.2003 - 01.2004
- Ensure that all customers’ accounts are correctly debited and credited
- Ensuring zero tolerance on money laundering policies
Education
Master of Public Health - Behavioural Change Communication
2015
Postgraduate Diploma - Project Planning & Management, M&E, understanding SMEs
2007
Bachelor of Mass Communications Degree - Public Relations
2003
Skills
- Employee Management
- Policy Implementation
- Logistics Management
- Loss Prevention
- Client Relationship Management
- Business Planning
- Customer Retention
- Documentation and Reporting
- Operations Management
- Customer Service
- Partnership Development
- Budget Administration
- Business Development
- Coaching and Mentoring
Certification
A course in training, equipping & handling Women In Business
People Management –By IFC Consultants
Lending to small and Medium Enterprises course - Uganda Institute of Bankers
The role of Corporate Governance - British Council
Service plus training 2006
Resilient Employee Course, 2006 - IFC Consultants
Team Building & Customer Care Course, 2005
Course in customer care 2004
Anti-Money Laundering and Know Your Customer - Bank of Uganda
Risk Management, Internal controls, and Processes – Uganda Management Institute
Additional Information
- CV
Languages
English
Full Professional
French
Elementary
Timeline
Fintech Desk Business Manager - KCB Uganda Bank
01.2022 - Current
Corporate Relationship Manager - KCB Bank Uganda Limited
02.2021 - 05.2023
Head Institutional Banking Business - Diamond Trust Bank
10.2019 - 03.2020
Relationship Manager - Institutional Banking, NC Bank
09.2017 - 10.2019
Branch Manager - DFCU Bank Uganda
01.2011 - 01.2015
Branch Operations Manager - DFCU Bank
01.2009 - 01.2011
Credit Account Analyst - DFCU Bank
01.2007 - 01.2009
Customer Service Adviser - DFCU Bank
01.2004 - 01.2007
Banking Officer - DFCU Bank
01.2003 - 01.2004
Makerere University School of Public Health - Master of Public Health, Behavioural Change Communication
Uganda Management Institute (UMI) - Postgraduate Diploma, Project Planning & Management, M&E, understanding SMEs
Makerere University - Bachelor of Mass Communications Degree, Public Relations
A course in training, equipping & handling Women In Business
People Management –By IFC Consultants
Lending to small and Medium Enterprises course - Uganda Institute of Bankers
The role of Corporate Governance - British Council
Service plus training 2006
Resilient Employee Course, 2006 - IFC Consultants
Team Building & Customer Care Course, 2005
Course in customer care 2004
Anti-Money Laundering and Know Your Customer - Bank of Uganda
Risk Management, Internal controls, and Processes – Uganda Management Institute
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