Irene Kinch
Gallatin,TN
Summary
Results-driven loan professional with strong expertise in loan processing, mortgage applications, and client relationship management. Demonstrates exceptional teamwork and adaptability, consistently contributing to successful outcomes in dynamic environments. Known for reliability and commitment to achieving organizational goals with precision and efficacy, as well as relationship management and customer service.
Overview
17
17
years of professional experience
Work History
Relationship Manager
New American Funding
08.2024 - 11.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
Loan Officer Assistant
Crosscountry Mortgage Inc
02.2024 - 08.2024
- Answered inquiries and provided superior customer service to clients.
- Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
- Communicated with customers daily to request information and complete paperwork.
- Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
- Trained Branch on CCM Culture and process during Branch transition from Finance of America
- Worked with Processing team that came from Finance of America to acclimate to CCM Culture
- Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
- Set up files using loan officer checklist and submitted on-time for processing.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Loan Partner/Loan Processor
CrossCountry Mortgage, LLC
08.2020 - 02.2024
- Managing a current pipeline of over $200M in active pre-approvals
- Individually closed 57 loans, $20M in sales, and 83% client return, and 27 current client referrals in 2023
- Proven ability to successfully develop and manage relationships with clients, realtors, processors, and underwriters
- Demonstrates success in lending client meetings and delivering product presentations
- Worked with a team of loan partners and provided guidance and support in all aspects of the loan process
- Was the first loan officer to work my loans from application to closing in the country
- The target pipeline for 2022 was $1,500M and reached $1,750M
- The target pipeline for 2023 was $200M and reached $200M in a year when the industry took a huge hit
Stay at home Mom, Self-Employed
10.2011 - 08.2020
- Expertly juggled multiple projects and priorities like childcare, scheduling & logistics, and educational / after-school activities
- The ability to maintain extreme calm under pressure and chaos
- Strong advocacy and organizational skills as evidenced by navigating their younger years with success
- Traveling, Hockey, Surfing
Loan Officer/Office Manager
Wells Fargo Home Mortgage
09.2007 - 10.2011
- Effectively managed 8 Loan officers, with a combined pipeline of over $1M, while maintaining the everyday office activities, ordering, deliveries, networking, advertising and being the face of the company
- Experienced Office Manager with a proven track record of streamlining operations and improving efficiency
- Possess a keen eye for detail and excellent organizational skills, as well as a strong ability to multitask and prioritize tasks
- Demonstrated success in developing and implementing procedures that have saved the company time and money
- Target Face to Face meetings 5/10 a week, achieved 10 or more consistently
- 90% Face to Face approvals, 10% by phone
Education
Certified Appraisal Reader -
McKissock
11.2023
Skills
- Credit Analysis
- Risk Management
- Financial Analysis
- Relationship building
- Client relationships
- Excellent communication
- Customer relationship management
- Service support
- Client engagement
- Time management
Personal Information
Date of Birth: 02/02/81
Hobbies and Interests
- Traveling
- Hockey
- Surfing
Licensenumber
2524373
Timeline
Relationship Manager
New American Funding
08.2024 - 11.2024
Loan Officer Assistant
Crosscountry Mortgage Inc
02.2024 - 08.2024
Loan Partner/Loan Processor
CrossCountry Mortgage, LLC
08.2020 - 02.2024
Stay at home Mom, Self-Employed
10.2011 - 08.2020
Loan Officer/Office Manager
Wells Fargo Home Mortgage
09.2007 - 10.2011
Certified Appraisal Reader -
McKissock
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