Irene Kinch
Gallatin,TN
Summary
A self-motivated and passionate talented leader who has experience with mortgage sales, both mortgage processing and underwriting, and strong networking skills. I have worked alongside experienced Loan Ocers and worked my way all the way through the process to secure extensive knowledge in all areas of the mortgage process. From start to nish, I am passionate about the experience every client has in the home buying process. Looking forward to traveling and increasing my experience outside the East Coast.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Relationship Manager
CrossCountry Mortgage LLC
Roseville, California
12.2024 - 07.2025
- Developed strong client relationships through personalized service and consultation.
- Managed loan applications by coordinating with underwriting and processing teams.
- Educated clients on mortgage products and services available at CrossCountry Mortgage.
- Conducted regular follow-ups with clients to ensure satisfaction and address inquiries.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.
- Maintained up-to-date knowledge of current banking products and services.
Relationship Manager
New American Funding
Lansdale, Pennsylvania
10.2023 - 11.2024
- Facilitated regular client meetings to discuss account status and updates.
- Coordinated onboarding processes for new clients to ensure smooth transitions.
- Delivered training sessions for clients on product features and benefits.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
Branch Training Manager
Crosscountry Mortgage LLC
Franklin, Tennessee
02.2023 - 10.2023
- Developed training programs to enhance employee skills and knowledge.
- Implemented assessment tools to evaluate training effectiveness and engagement.
- Created instructional materials and resources for diverse learning styles.
- Coordinated logistics for training sessions, including scheduling and venue arrangements.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
Loan Officer
CrossCountry Mortgage, LLC
Danvers, United States
06.2019 - 02.2023
- Managing a current pipeline of over $200M in active pre-approvals
- Individually closed 57 loans, $20M in sales, and 83% client return, and 27 current client referrals in 2023
- Proven ability to successfully develop and manage relationships with clients, realtors, processors, and underwriters
- Demonstrates success in lending client meetings and delivering product presentations
- Worked with a team of loan partners and provided guidance and support in all aspects of the loan process
- Was the first loan officer to work my loans from application to closing in the country
- The target pipeline for 2022 was $1,500M and reached $1,750M
- The target pipeline for 2023 was $200M and reached $200M in a year when the industry took a huge hit
Loan Officer/Office Manager
Wells Fargo Home Mortgage
Rochester, United States
09.2007 - 10.2011
- Effectively managed 8 Loan officers, with a combined pipeline of over $1M, while maintaining the everyday office activities, ordering, deliveries, networking, advertising and being the face of the company
- Experienced Office Manager with a proven track record of streamlining operations and improving efficiency
- Possess a keen eye for detail and excellent organizational skills, as well as a strong ability to multitask and prioritize tasks
- Demonstrated success in developing and implementing procedures that have saved the company time and money
- Target Face to Face meetings 5/10 a week, achieved 10 or more consistently
- 90% Face to Face approvals, 10% by phone
Education
High School Diploma -
Somersworth High School
Somersworth, NH06-1999
Skills
- Credit Analysis
- Risk Management
- Financial Analysis
Certification
- National Mortgage License Exam, 91
- New Hampshire State Licensing, 95
- Massachusetts State Licensing, 89
- Certified Appraisal Reader, McKissock, 11/01/23
Hobbies and Interests
- Traveling
- Hockey
- Surfing
Personal Information
Date of Birth: 02/02/81
Timeline
Branch Relationship Manager
CrossCountry Mortgage LLC
12.2024 - 07.2025
Relationship Manager
New American Funding
10.2023 - 11.2024
Branch Training Manager
Crosscountry Mortgage LLC
02.2023 - 10.2023
Loan Officer
CrossCountry Mortgage, LLC
06.2019 - 02.2023
Loan Officer/Office Manager
Wells Fargo Home Mortgage
09.2007 - 10.2011
High School Diploma -
Somersworth High School