Irene Kubi
Houston,TX
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Mur-ci Homes
10.2022 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Reduced stress for patients and families through effective communication and empathetic support.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Customer Service Representative Remote
Marketing Sales Inc
11.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Warehouse Associate
Amazon
01.2020 - 11.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Reduced order processing time through effective organization and prioritization of tasks.
E-Commerce Personal Shopper
Walmart
11.2018 - 11.2019
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
- Provided training materials for new employees joining the personal shopper team so they can quickly get up-to-speed on the company''s processes and expectations.
Secretary
Zenith Bank
02.2017 - 10.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
Bachelor of Science - Nursing
Galen College of Nursing
Houston, TX07.2027
High School Diploma -
Methodist Girls High School
Mamfe,ghana05.2016
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Data Collection
- Qualified in patient transport
- Patient Services
- Feeding Assistance
- Blood Glucose Monitoring
- Catheter Care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Good communication and excellent team player
- Customer support skills
- CRM software skills
- Underwriting
- Problem solving ability
- Proficient in Microsoft Word, Microsoft Excel, Powepoint & Access
Timeline
Patient Care Technician
Mur-ci Homes
10.2022 - 03.2024
Customer Service Representative Remote
Marketing Sales Inc
11.2020 - 09.2022
Warehouse Associate
Amazon
01.2020 - 11.2020
E-Commerce Personal Shopper
Walmart
11.2018 - 11.2019
Secretary
Zenith Bank
02.2017 - 10.2018
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Methodist Girls High School
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