Irene Lane
Lathrup Village,MI
Summary
Proven leader with extensive experience at CNS Healthcare, adept in operations management and staff development. Excelled in enhancing team productivity and customer satisfaction through innovative process improvements and effective communication. Achieved significant reductions in homelessness by leveraging complex problem-solving skills and fostering strong community partnerships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Resource Supervisor
CNS Healthcare
03.2022 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Community Living Supports Manager
CNS Healthcare
11.2014 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Housing Specialist
CNS Healthcare
06.2010 - 11.2014
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
- Enhanced community relationships with local organizations, leading to increased resources and support for residents.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Leveraged strong negotiation skills to secure favorable lease terms for low-income families seeking affordable housing options.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
Specialized Residential Case Manager
CNS Healthcare
07.2005 - 06.2010
- Provided compassionate support during difficult times such as family emergencies or behavioral crises among residents.
- Reduced recidivism rates by connecting clients to appropriate community-based services upon discharge from the program.
- Provided crisis intervention services to ensure the safety and security of all residents within the facility.
- Advocated for client needs within the agency and broader community, securing necessary resources and accommodations.
- Developed strong relationships with community partners to access resources and support for clients in need.
- Collaborated with interdisciplinary teams, resulting in seamless service delivery for clients.
- Conducted regular home visits, assessing living conditions and addressing any concerns promptly.
- Implemented evidence-based practices into daily case management activities, promoting positive client outcomes.
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI08.1984
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Staff Development
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Complex Problem-Solving
Certification
- Licensed Bachelors Social Worker - [Timeframe]
- CPR, Safe Talk, Implicit Bias, RelieasTraining - [Timeframe]
Timeline
Community Resource Supervisor
CNS Healthcare
03.2022 - 08.2024
Community Living Supports Manager
CNS Healthcare
11.2014 - 03.2022
Housing Specialist
CNS Healthcare
06.2010 - 11.2014
Specialized Residential Case Manager
CNS Healthcare
07.2005 - 06.2010
Bachelor of Science - Psychology
Michigan State University
- Licensed Bachelors Social Worker - [Timeframe]
- CPR, Safe Talk, Implicit Bias, RelieasTraining - [Timeframe]
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