IRENE LANTIGUA
Woodhaven,NY
Summary
Detail-oriented team player with strong organizational skills.
Overview
19
19
years of professional experience
Work History
AEROMEXICO OPS
Delta
JFK JAMAICA NY
04.2015 - Current
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationship
- Greeted passenger assist with cary-on baggage
- Facilitate communication between pilots and CCO MEXICO to promote smooth operation
- Upheld strict compliance with company policies, procedures, and safety regulations at all times during flig
- Fostered good relations with ground staff at various airports ensuring smooth cooperation and timely boarding
- Managed challenging situations, resolving passenger issues promptly and professionally.
Cabin Services Lead
DGS
JFK JAMAICA NY
01.2012 - 04.2015
- Implemented successful marketing strategies for onboard products, leading to increased sales revenue from ancillary services.
- Adapted quickly to changes in schedules or itineraries while maintaining a high level of professionalism under pressure situations.
- Maintained accurate inventory records of in-flight supplies, keeping track of stock levels to ensure availability when needed.
- Streamlined cabin crew processes for increased efficiency and improved overall flight experience.
- Achieved high levels of customer loyalty through genuine care for passenger well-being and comfort during flights.
Medical Office Assistance
Mobile Health Management
New York, NY
06.2005 - 08.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries
- Contributed to team meetings with constructive feedback and suggestions for office improvements
- Phlebotomy collecting blood from patients.
Education
Medical Office Assistant - MEDICAL OFFICE ASSISTANT
FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NY06.2005
Skills
Fluent in Spanish and English
Timeline
AEROMEXICO OPS
Delta
04.2015 - Current
Cabin Services Lead
DGS
01.2012 - 04.2015
Medical Office Assistance
Mobile Health Management
06.2005 - 08.2010
Medical Office Assistant - MEDICAL OFFICE ASSISTANT
FRANKLIN CAREER INSTITUTE, BROOKLYN