Summary
Overview
Work History
Education
Skills
Timeline
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IRENE LANTIGUA

Woodhaven,NY

Summary

Detail-oriented team player with strong organizational skills.

Overview

19
19
years of professional experience

Work History

AEROMEXICO OPS

Delta
04.2015 - Current



  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationship
  • Greeted passenger assist with cary-on baggage
  • Facilitate communication between pilots and CCO MEXICO to promote smooth operation
  • Upheld strict compliance with company policies, procedures, and safety regulations at all times during flig
  • Fostered good relations with ground staff at various airports ensuring smooth cooperation and timely boarding
  • Managed challenging situations, resolving passenger issues promptly and professionally.

Cabin Services Lead

DGS
01.2012 - 04.2015
  • Implemented successful marketing strategies for onboard products, leading to increased sales revenue from ancillary services.
  • Adapted quickly to changes in schedules or itineraries while maintaining a high level of professionalism under pressure situations.
  • Maintained accurate inventory records of in-flight supplies, keeping track of stock levels to ensure availability when needed.
  • Streamlined cabin crew processes for increased efficiency and improved overall flight experience.
  • Achieved high levels of customer loyalty through genuine care for passenger well-being and comfort during flights.

Medical Office Assistance

Mobile Health Management
06.2005 - 08.2010
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries
  • Contributed to team meetings with constructive feedback and suggestions for office improvements
  • Phlebotomy collecting blood from patients.

Education

Medical Office Assistant - MEDICAL OFFICE ASSISTANT

FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NY
06.2005

Skills

Fluent in Spanish and English

Timeline

AEROMEXICO OPS

Delta
04.2015 - Current

Cabin Services Lead

DGS
01.2012 - 04.2015

Medical Office Assistance

Mobile Health Management
06.2005 - 08.2010

Medical Office Assistant - MEDICAL OFFICE ASSISTANT

FRANKLIN CAREER INSTITUTE, BROOKLYN

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IRENE LANTIGUA