Irene Lehane
Ocean Springs,MS
Summary
Dynamic Security Assistant Shift Manager at Penn Entertainment, adept at overseeing security operations and enhancing emergency preparedness. Proven ability in CCTV monitoring and effective communication, ensuring safety and compliance. Recognized for training staff and improving incident response, fostering a secure environment while delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Security Assistant Shift Manager
Penn Entertainment - Boomtown Casino
10.2013 - Current
- Monitored casino premises to ensure safety and compliance with security protocols.
- Conducted investigations into incidents, gathering evidence and documenting findings accurately.
- Collaborated with law enforcement to address security concerns and enhance emergency response procedures.
- Trained new security personnel on operational procedures and incident response techniques.
- Developed training materials for staff on security awareness and emergency preparedness initiatives.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment
- Trained new hires on company-specific security procedures, ensuring consistency and effectiveness across all team members.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Ensured safe environment for staff and visitors, checking IDs and managing access control systems.
- Maintained accurate logs of all security incidents to assist in future investigations.
- Facilitated communication between different departments to address security concerns swiftly.
- Improved team efficiency by organizing shift schedules and ensuring all areas were adequately covered.
- Improved facility security by conducting regular patrols around premises.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Supervised daily operations ensuring compliance with safety and gaming regulations.
- Resolved guest complaints swiftly fostering a positive gaming environment.
- Conducted performance evaluations providing constructive feedback to team members.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Volunteer Firefighter
Gulf Park Estates / St. Andrews Volunteer Fire Department
07.2013 - Current
- Responded to emergency calls, providing rapid assessment and action during fire incidents.
- Collaborated with team members to execute fire suppression techniques and rescue operations.
- Conducted regular training drills to enhance team preparedness and improve response times.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Evaluated areas after containing fires to identify and suppress hot spots.
EMT
American Medical Response, AMR
01.2017 - 09.2019
- Administered basic life support and emergency care in high-pressure situations.
- Coordinated patient transport logistics to ensure timely medical intervention.
- Conducted thorough assessments of patient conditions to determine appropriate treatment plans.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Handled patient transfers from one medical facility to another.
- Immobilized patient for placement on stretcher and ambulance transport.
Home Health Caregiver
Claire Brou
10.2013 - 01.2017
- Provided personal care and companionship to clients, enhancing quality of life.
- Assisted clients with daily living activities, ensuring safety and comfort.
- Monitored patient health conditions and reported changes to healthcare professionals.
- Advocated for client needs, fostering strong relationships with healthcare providers.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Transported clients for medical and personal outings.
Legal Assistant
Law Offices of Kathryn Johnson
07.2011 - 03.2013
- Met with clients to prepare bankruptcy documents for filing with the court.
- Responded to opposing counsel as well as creditors.
- Prepared Chapter 13 plans and followed up with the trustee in order to get them approved.
- Managed case files and maintained organized documentation for legal proceedings.
- Assisted attorneys in preparing court documents and filings efficiently.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Administrative Legal Assistant
Thompson Law Group LLC
08.2006 - 02.2011
- Assisted in opening Bankruptcy law offices in Tucson, AZ, Las Vegas, NV and Reno NV. (Las Vegas and Reno Nevada operated under the name Bankruptcy Law Center)
- Met with clients to gather information and go over documentation prior to electronically filing bankruptcy cases.
- Prepared Chapter 7 and Chapter 13 bankrupt cases.
- Prepared Chapter 13 bankruptcy plans and worked with the Chapter 13 Trustee in order to get the plans approved and filed with the court.
- Managed case files and maintained documentation for efficient legal proceedings.
- Strengthened client relationships through prompt response to inquiries ensuring their needs were met and concerns addressed.
- Increased efficiency in handling confidential information with discretion while maintaining strict adherence to professional ethics standards.
- Ensured accuracy of legal documents by proofreading, editing, and verifying proper formatting according to court guidelines.
- Assisted in drafting legal memoranda, briefs, motions, and pleadings under the guidance of supervising attorneys.
- Cultivated a professional office environment by managing reception duties, greeting clients, and fielding phone calls.
Education
Associate of Arts - General Studies
Pima Community College
Tucson, AZ05-2011
Certificate of Technical Studies - EMT Basic
Pima Community College
Tucson, AZ08-2012
No Degree - Certified Volunteer Firefighter I
State Fire Academy
Jackson, MS11-2013
No Degree - Emergency Vehicle Driver Training
State Fire Academy
Jackson, MS11-2013
No Degree - Certified Rural Fire Apparatus - Driver/Operator I
State Fire Academy
Jackson, MS02-2014
No Degree - Certified Volunteer Fire Fighter II
State Fire Academy
Jackson, MS02-2015
No Degree - Mississippi Volunteer Fire Officer I
State Fire Academy
Jackson, MS06-2015
Skills
- Overseeing Security Officers, EVS Attendants and Maintenance Technicians
- Emergency preparedness
- Security screenings
- Event security
- CCTV monitoring
- Dispatching for 3 departments simultaneously
- Documenting events as they occur
Accomplishments
- Firefighter of the Year (2021)
- 10 Years of Fire Service (2023)
- Employee of the Quarter (2025)
Timeline
EMT
American Medical Response, AMR
01.2017 - 09.2019
Security Assistant Shift Manager
Penn Entertainment - Boomtown Casino
10.2013 - Current
Home Health Caregiver
Claire Brou
10.2013 - 01.2017
Volunteer Firefighter
Gulf Park Estates / St. Andrews Volunteer Fire Department
07.2013 - Current
Legal Assistant
Law Offices of Kathryn Johnson
07.2011 - 03.2013
Administrative Legal Assistant
Thompson Law Group LLC
08.2006 - 02.2011
Associate of Arts - General Studies
Pima Community College
Certificate of Technical Studies - EMT Basic
Pima Community College
No Degree - Certified Volunteer Firefighter I
State Fire Academy
No Degree - Emergency Vehicle Driver Training
State Fire Academy
No Degree - Certified Rural Fire Apparatus - Driver/Operator I
State Fire Academy
No Degree - Certified Volunteer Fire Fighter II
State Fire Academy
No Degree - Mississippi Volunteer Fire Officer I
State Fire Academy