Irene Leonard
Waterford,NY
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Receptionist
St. Peter's Medical Imaging Center
12.2024 - Current
- Operated telephone switchboard to answer, screen, and forward calls to appropriate personnel.
- Monitored compliance with applicable state and federal laws about the release of confidential health care information.
- Confirmed appointments, communicated with clients, and updated client records.
Care Staff
Peregrine Senior Living
12.2023 - 03.2024
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Receptionist
Peregrine Senior Living
08.2023 - 12.2023
- Answered and directed incoming calls using a multi-line telephone system.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Manager
HuckFinn Playland
05.2021 - 07.2023
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Customer Service/Cashier
The Warehouse At Huck Finn
02.2020 - 06.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered customers' questions and provided information on store procedures or policies.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Bachelor of Science - Psychology
Russell Sage College
Troy, NY12-2025
High School Diploma -
Averill Park Highschool
Averill Park, NY06.2021
Technical Degree - CNA
Quest Star
Troy, NY06.2021
Skills
- Critical thinking
- Compassionate communication
- Multitasking and organization
- Document management
- Time management
- Service-oriented mindset
- Team leadership
- Reliability and punctuality
- Client confidentiality
Timeline
Receptionist
St. Peter's Medical Imaging Center
12.2024 - Current
Care Staff
Peregrine Senior Living
12.2023 - 03.2024
Receptionist
Peregrine Senior Living
08.2023 - 12.2023
Manager
HuckFinn Playland
05.2021 - 07.2023
Customer Service/Cashier
The Warehouse At Huck Finn
02.2020 - 06.2022
Bachelor of Science - Psychology
Russell Sage College
High School Diploma -
Averill Park Highschool
Technical Degree - CNA
Quest Star
Similar Profiles
Patricia BaiPatricia Bai
APP Supervisor for the Newborn Rounding Team at Seattle Children's Hospital Department of Neonatology Valley Medical Center and St Peter's HospitalAPP Supervisor for the Newborn Rounding Team at Seattle Children's Hospital Department of Neonatology Valley Medical Center and St Peter's Hospital
Tracy JaspersTracy Jaspers
Nursing Unit Secretary at St Peter's Medical CenterNursing Unit Secretary at St Peter's Medical Center
Jodiann OliverJodiann Oliver
Patient Care Technician at St Peter's Medical CenterPatient Care Technician at St Peter's Medical Center
David RussellDavid Russell
Automotive Sales Financial Manager at New Country Motor Car GroupAutomotive Sales Financial Manager at New Country Motor Car Group
Christopher PeasleyChristopher Peasley
Chef/Kitchen Manager at Albany Leadership High SchoolChef/Kitchen Manager at Albany Leadership High School