Summary
Overview
Work History
Education
Skills
Timeline
Generic

IRENE LEOTELE

Eagle Mountain,UT

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.


Pharmacy service professional with strong background in customer relations and pharmaceutical knowledge. Skilled in navigating complex systems, resolving issues, and ensuring customer satisfaction. Known for collaborative approach, adaptability, and consistent achievement of goals. Expertise in medication management, patient education, and communication. Reliable team player with focus on delivering results and maintaining high standards.


Professional with strong experience in banking industry, prepared for this role. Skilled in customer service, problem-solving, and managing financial transactions. Known for effective team collaboration, adaptability, and achieving results. Reliable and focused on maintaining high standards and meeting changing needs.

Overview

6
6
years of professional experience

Work History

Pharmacy Customer Service Representative

Amazon Pharmacy
09.2024 - Current
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
  • Supported team members in achieving company goals by consistently meeting individual performance targets.
  • Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.

Operations Support Specialist

Department of Human Services
01.2024 - 09.2024
  • Implemented strategies for reducing costs associated with operations maintenance activities
  • Provided technical support for internal and external customers via telephone, email, and live chat
  • Created help documents to assist users with troubleshooting common issues
  • Tested hardware and software solutions to ensure compatibility with existing systems
  • Monitored system performance metrics to identify potential problems in a timely manner
  • Assisted in the development of new processes to improve operational efficiency
  • Analyzed customer feedback data to identify areas of improvement within operations
  • Resolved escalated customer service inquiries quickly and effectively
  • Performed root cause analysis on reported incidents to prevent future occurrences
  • Maintained accurate records of all operational activities in accordance with company policies

Bank Customer Service Representative

First Hawaiian Bank
01.2023 - 12.2023
  • Provided customer service to bank customers, addressing questions and concerns in a professional manner
  • Responded to customer inquiries via phone, email, and in-person transactions
  • Verified customer identification information with the applicable documents according to bank policies
  • Assisted customers with online banking services including account set up and password resets
  • Ensured compliance with all applicable federal regulations regarding banking operations
  • Answered incoming calls from customers to answer inquiries about products or services offered by the bank
  • Organized and managed customer accounts, including opening new accounts, updating existing accounts, and closing inactive accounts
  • Verified customer information to ensure accuracy of account data
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner

Store Manager Assistant

Holiday Oil
01.2022 - 12.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
  • Maintained accurate records of all transactions, stock levels and employee performance metrics
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Ensured compliance with all safety regulations throughout the store premises
  • Created promotional campaigns to increase brand awareness and attract new customers

Senior Customer Service Representative

Bank Of Hawaii
01.2019 - 12.2022
  • Conducted customer service training for new hires
  • Developed and implemented customer service policies and procedures
  • Provided customer service to clients regarding their accounts and transactions
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Facilitated communication between teller line and bank management on operational issues

Education

High School Diploma -

Tafuna High School
Tafuna American Samoa
06-2019

Skills

  • Inbound and Outbound Calling
  • Documentation expert
  • Friendly, Positive Attitude
  • Team building
  • Problem Resolution
  • Active Listening
  • Complaint resolution
  • Administrative Support
  • Conflict Resolution
  • Information Security
  • Call Management
  • Data Collection
  • Account updating
  • Data Entry
  • Document Preparation
  • File Management
  • Filing and data archiving
  • Meticulous attention to detail
  • Data accuracy
  • Document processing
  • Maintains confidentiality
  • De-Escalation Techniques
  • Computer Proficiency
  • Multi-Task Management
  • Positive and professional
  • Sales Support
  • Payment Processing
  • Relationship Management
  • Dispute Resolution
  • Client Relationship Building
  • Application processing
  • Credit analysis
  • Payroll Processing
  • Calendar Management
  • Database Management
  • Credit card payment processing
  • Escalation management
  • Microsoft Office expertise
  • Team Development
  • Banking regulations
  • Complaint Handling
  • Financial Transactions
  • Client Confidentiality

Timeline

Pharmacy Customer Service Representative

Amazon Pharmacy
09.2024 - Current

Operations Support Specialist

Department of Human Services
01.2024 - 09.2024

Bank Customer Service Representative

First Hawaiian Bank
01.2023 - 12.2023

Store Manager Assistant

Holiday Oil
01.2022 - 12.2022

Senior Customer Service Representative

Bank Of Hawaii
01.2019 - 12.2022

High School Diploma -

Tafuna High School

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IRENE LEOTELE