Hi, I’m
Irene Lim
Direct Support Crisis Specialist
Hillsboro,OR
Overview
12
years of professional experience
Work History
Armed Services YmcaWahiawa, HI
Child Development Intern
06.2012 - 01.2013
Job overview
- Assisted director of child care center, teachers and teacher assistants for children ages 3 months to 3rd grade.
- Participated in parent-teacher meetings and assessed lesson plans.
Preferred Home & Community Based ServicesWaipahu, HI
Direct Care Worker
06.2012 - 01.2013
Job overview
- Drove clients to their doctors appointments, schools, and any outings they wanted to go as approved by their guardians and families.
- Collaborated in weekly meetings to discuss clients' progress and additional services required and or plan of action in implementing their goals.
State Of Oregon - DHS|OHA - SACU
Direct Support Crisis Specialist
11.2015 - Current
Job overview
- Followed all company policies, required trainings and procedures to deliver quality work.
- Developed strong client relationships through consistent communication, attentive service, and through proactive problem-solving.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Oversaw daily operations of a busy group home environment, ensuring tasks were completed efficiently and accurately.
Dept. of Human Services | Child WelfareHillsboro, OR
Volunteer
03.2015 - 05.2015
Job overview
- Front desk operations and other duties including sorting and organizing paper copies of legal documents, case files, client information.
- Helped mainly with clerical offices assisting Case Managers, Social Service Assistants, and Human Services Specialists.
- Scanned documents to be uploaded into Or-Kid database system.
Genesis Financial SolutionsBeaverton, OR
Transaction Processing Representative
06.2014 - 04.2015
Job overview
- Processing unit reviewed credit eligibility of both business & personal financing applications received in large volumes ensuring security and confidentiality of customer information and finances.
- Verified customer identity provided with information shown on credit reports from all three credit bureaus and identified fraudulent activities to determine next steps of approval or denial.
- Correspondences were met on a timely basis in accordance to company's priorities and deadlines
EPIQ SYSTEMS, INC.Beaverton, OR
Claims Processor
02.2013 - 02.2014
Job overview
- Correspondences to high volumes of phone calls and emails for intake
- Processed large number of claims
- Demonstrated strong organizational and time management skills while managing multiple projects.
Timeline
Direct Support Crisis Specialist
State Of Oregon - DHS|OHA - SACU
11.2015 - Current
Volunteer
Dept. of Human Services | Child Welfare
03.2015 - 05.2015
Transaction Processing Representative
Genesis Financial Solutions
06.2014 - 04.2015
Claims Processor
EPIQ SYSTEMS, INC.
02.2013 - 02.2014
Child Development Intern
Armed Services Ymca
06.2012 - 01.2013
Direct Care Worker
Preferred Home & Community Based Services
06.2012 - 01.2013
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