Irene Lomurno
Thornwood
Summary
I have strong communication skills that build trusted and loyal relationships. I am detailed oriented with an exceptional work ethic. I am highly motivated with extensive experience assisting customers both internal and external, domestic and foreign. I am a resourceful problem solver who is adept at remaining calm in stressful situations to provide effective assistance. I am committed to balancing company goals while helping all customers obtain satisfactory results. Highly adaptable, quick learner, dependable and loyal employee.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Citigroup Aviation
10.2015 - Current
- Heavy volume invoice processing, wire transfers and ACH set up.
- Work closely with suppliers both domestic and foreign; resolving payment issues, statements and profile set ups and updates.
- Provide monthly and year end financial statements, staff credit card reconciliations, assist in budget planning, maintain/update supplier tax documents.
- Manage all aspects of departmental supply orders, handle staff I-phones purchases and upgrades and maintain all pertinent corporate vehicle information.
- Engaged in training sessions to learn best practices in operations management techniques.
- Provided administrative support by organizing documentation and preparing reports for management review.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Office Administrative Assistant
Kyle F. Worell, DCPC
05.2007 - 04.2015
- Responsible for all patient appointments and patient bills.
- Verified patients insurance, process insurance claims, request pre-certifications, and troubleshoot insurance issues.
- Personal and professional billing via Quickbooks, allocation transactions, reconciling monthly statements, submitting reports, A/R updates, A/P updates.
- Manage billing, mail, bank, taxes, communications with accountant, filing, ordering supplies for office and patients.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Bachelor of Science -
SUNY Empire State College
Saratoga Springs, NY05-2020
Skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication
- Time management
- Conflict resolution
- Team building
- Relationship building
- Written communication
- Analytical thinking
- Task prioritization
- Multitasking Abilities
- Organizational skills
Timeline
Operations Specialist
Citigroup Aviation
10.2015 - Current
Office Administrative Assistant
Kyle F. Worell, DCPC
05.2007 - 04.2015
Bachelor of Science -
SUNY Empire State College
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