IRENE LOPEZ

• Expertly managed planning, scheduling and coordination of inpatient procedures.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Educated patients about surgeries and provided treatment plan documentation.
• Organized weekly Cardiac Surgery Operating Schedule
• Administered on the job training for new staff and evaluated their progress
• Managed office logistics by scheduling appointments, maintaining files and ordering supplies.
• Scheduled and confirmed appointments and meetings for providers with hospital executives, research departments and vendors

• Responsible for ensuring patient access to our HF-10 (high-frequency) treatment for their chronic lower back pain
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Submitted for prior authorization with required documentation to appropriate funding source.
• Managed multiple accounts across the Central United States, with a focus on our highest yielding territories
• Proven track-record of satisfying and exceeding metrics proposed by management to ensure patient and provider satisfaction.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed schedule for senior partner and accountants
• Processed payments and applied to customer balances for billing
• Coordinate onsite and off-site training for accountants
• Completed and filed returns with tax departments at local, state and federal levels electronically.

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• Scheduled patient inpatient and outpatient procedure in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated patient admission and pre procedure testing as needed
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Acted as a liaison between physicians and medical device vendors
• Attended daily patient case reviews to determine health status
• Verified insurance coverage and obtained pre-authorizations.

• Maintained daily office operations for staff of 10 employees
• Coordinated and scheduled surgeries, pre operative and post operative appointments with partnered hospitals
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Placed new supply orders, managed inventory and restocked clerical spaces.

• Maintained complex daily schedules for over 20 medical professionals
• Managed heavy volume of phone calls while following the company's quality monitoring guidelines
• Routed and distributed an average of 50 messages on a daily basis
• Trained new staff and help to implement new workflows.