Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Irene Lopez

East Palo Alto,CA

Summary

Highly organized and detail-oriented professional with 15 years of experience in surgery scheduling and patient coordination. Proven ability to manage complex schedules, ensure efficient patient flow, and provide exceptional customer service. Skilled in communication, problem-solving, and teamwork, fostering positive relationships with patients, surgeons, and medical staff.

Overview

8
8
years of professional experience

Work History

Department Coordinator II- Cardiothoracic Surgery

Sutter Health
02.2020 - Current
  • Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
  • Coordinated with facilities to set up surgeries for 2 Cardiothoracic Surgeons.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Submitted for prior authorization with required documentation to appropriate funding source.
  • Streamlined authorization processes by implementing a centralized tracking system for pending and approved requests.

Patient Access Specialist

Nevro
10.2018 - 01.2020
  • Responsible for ensuring patient access to HF-10 (high-frequency) treatment for chronic lower back pain.
  • Reviewed appropriate patient medical history received from medical provider, and then submitted to insurance for authorization.
  • Acted as liaison between insurance and patients to guarantee patients were financially covered by their insurance, and that medical providers received payment from insurance for the care delivered.
  • Managed multiple accounts across the Central United States, with a focus on the highest-yielding Southwestern territories.
  • Maintained impeccable relationships across all assigned accounts by working cross-functionally across internal departments to provide all patients with up-to-date information, reliable communication, and a quick turnaround on all requests.
  • Proven track record of satisfying and exceeding metrics proposed by management to ensure patient and provider satisfaction.

Administrative Coordinator

Hock Company LLP
11.2017 - 07.2018
  • Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed schedules for senior partners and accountants
  • Processed payments and applied to customer balances for billing
  • Coordinated onsite and off-site training for accountants
  • Completed and filed returns with tax departments at local, state, and federal levels electronically.

Procedure Coordinator- Electrophysiology

Stanford Medical Center
01.2017 - 11.2017
  • Scheduled inpatient and outpatient procedures for 4 Electrophysiologist
  • Coordinated patient admission and pre-procedure testing as needed
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Liaison between physicians and medical device vendors
  • Attended daily patient case reviews to determine health status
  • Verified insurance coverage and obtained pre-authorizations.

Education

Some College (No Degree) -

De Anza College
Cupertino, CA

Skills

  • Scheduling Coordination
  • Problem-Solving
  • EHR systems expertise
  • Task Prioritization
  • Medical coding knowledge
  • EPIC
  • Prior authorization processing
  • Insurance Verification
  • Google Calendar
  • MS Outlook

Languages

Spanish
Limited Working

Timeline

Department Coordinator II- Cardiothoracic Surgery

Sutter Health
02.2020 - Current

Patient Access Specialist

Nevro
10.2018 - 01.2020

Administrative Coordinator

Hock Company LLP
11.2017 - 07.2018

Procedure Coordinator- Electrophysiology

Stanford Medical Center
01.2017 - 11.2017

Some College (No Degree) -

De Anza College

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Irene Lopez