Irene Lopez
TUCSON,Arizona
Summary
Dedicated professional with a robust background at Sandstone of Tucson, excelling in client assessment and multitasking. Achieved significant improvements in patient care through effective caseload management and motivational interviewing. Demonstrated expertise in HIPAA compliance and patient support, enhancing service delivery and operational efficiency.
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Services Assistant
Sandstone of Tucson
11.2024 - 01.2025
- Developed manual providing information on community resources across county available to families and children.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Provided social work services, individual, and family therapy and referrals.
Unit Clerk
Sandstone of Tucson
10.2023 - 10.2024
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Completed daily charge reconciliation to keep billing current and accurate.
- Arranged discharges and patient transportations.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Answered multi-line telephone system, provided information, and directed calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Receptionist
Sandstone of Tucson
10.2023 - 10.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
CNA
Sandstone of Tucson
04.2015 - 10.2023
- CNA since 2003
- Working with behavioral health patients and behavioral health units for 8 years
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
GED -
Pima Community College
06-2017
Skills
- Client assessment
- Motivational interviewing
- Abuse and neglect investigation
- Behavioral assessment
- Disability support
- Caseload management
- Unit administrative support
- Patient care
- HIPAA compliance
- Multitasking and organization
- Retrieving medical records
- Preparing charts
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Social Services Assistant
Sandstone of Tucson
11.2024 - 01.2025
Unit Clerk
Sandstone of Tucson
10.2023 - 10.2024
Receptionist
Sandstone of Tucson
10.2023 - 10.2024
CNA
Sandstone of Tucson
04.2015 - 10.2023
GED -
Pima Community College