Irene Luna
Alhambra,Ca
Summary
Seeking to obtain a position as a Patient Services Representative Lead that will enable me to utilize my Representative /Administrative knowledge, communication skills and utilize my 21 years of my customer services experience.
Overview
25
25
years of professional experience
Work History
Cedars, Medical Center
Sinai
12.2012 - Current
- Schedule multi-disciplined appointments (Adults/Peds Neuropsychology, Post Covid Clinic, Movement Disorder Clinic (MDC), Memory Clinic, ALS
- Build, maintain and edit physician appointment schedule templates in Cadence (scheduling system)
- Obtain authorization/insurance verification and referral entry
- Always Ready Checklist (Audit), Timestamp Audit
- Send out reminder calls to patients for next day appointments
- Reschedule patients when physicians are on vacation, meetings, etc.; as well as reschedule patients into cancellation slots for increased productivity
- Billing Reconciliation daily
- Responsible for discharging patients from CSLink
- Complete data entry for department reports and as needed
- Maintain and edit employee timecards in Kronos- as needed
- Keep inventory -front office, testing materials protocols -People Soft, Office Depot,
- Train new staff and serve as back up coverage to other departments as needed
- Responsible for answering multiple phone lines and retrieving messages
- Perform other tasks as required
Management Assistant II
Cedars, Medical Center Endocrinology/Rheumatology
Sinai
12.2008 - 12.2012
- Schedule multi-disciplined appointments, assists all physicians and supervisors with their schedules
- Build, maintain and edit physician appointment schedule templates in Cadence (scheduling system)
- Obtain authorizations and referrals from other physicians as needed
- Send out reminder calls to patients for next day appointments
- Reschedule patients when physicians are on vacation, meetings, etc.; as well as reschedule patients into cancellation slots for increased productivity
- Prepare clinic for physicians and print schedules for next day appointments
- Download meter and ultrasound values for patients
- Retrieve lab results from Quest, Labcorp, RDL, USC as needed by provider
- Maintain patient charts as well as posting needed documents into electronic charts (e.g., Medi-cal Tars, Discharge Summaries, Scanned documents, Progress Notes
- Complete Physician Billing on a daily basis- scan facility charge ticket to group Outpatient Charge Tickets and PBS
- Responsible for discharging patients from CSLink and printing AVS and orders for patients
- Complete data entry for department reports and as needed
- Maintain and edit employee timecards in Kronos- as needed
- Keep inventory and order supplies and/or food from People Soft, Office Depot, Print Shop, Sodexho as needed
- Train new staff and serve as back up coverage to other departments as needed (Primary Adult Care, Dental, EHS)
- Responsible for answering multiple phone lines and retrieving messages
- Perform other tasks as required
Management Assistant I
Cedars, Medical Center Primary Adult Care Services
Sinai
05.2007 - 12.2008
- Schedule patient appointments for department clinics
- Answer multiple phone lines
- Complete data entry for department
- Keep inventory and order supplies and/or food from People Soft, Office Depot, Print Shop, Sodexho as needed
- Maintain and edit employee timecards in Kronos – as needed
- Fax prescriptions for primary physicians
- Maintain patient charts as well as posting needed documents into electronic charts such as Medi-cal Tars, Discharge Summaries, Scanned documents, Progress Notes
- Print schedule for next day
- Complete physician billing daily
- Train new staff and provide coverage for other departments
- Perform other tasks as required
Management Assistant
Cedars, Outpatient Rehabilitation Services
Sinai
09.2000 - 05.2007
- Schedule new patient evaluations and follow up appointments for all therapy sessions in Centricity/Logician
- Schedule multi-disciplined appointments for patients within the neuro department, assist all therapists with their schedules
- Answer multiple phone lines
- Complete data entry for department reports
- Obtain insurance authorizations and patient demographic information for data entry into Centricity
- Maintain current prescriptions for therapist by faxing prescriptions to physician
- Responsible for checking in patients as well as collecting and batching co-payments daily
- Train new staff and provide coverage throughout the department
- Maintain patient charts as well as posting needed documents into electronic charts such as Medi-cal Tars, Discharge Summaries, Scanned documents, Progress Notes
- Request charts in Quantum
Medical Assistant and Lead Receptionist
Health Care Partners Medical Group
06.1997 - 05.2000
- Supervise other receptionists and direct the customer complaint center
- Schedule appointments and complete data entry
- Maintain the message center and compiled messages for the physicians from patients
- Process new referrals for the specialist, verify benefits and eligibility, including co-pays deductibles and out of pocket responsibilities
- Complete disability forms and death certificates when needed
- Assist physicians with minor procedure/surgeries
- Assist in physical exams, injections, venipuncture, and vital sings
Education
Medical Assisting -
National Education Center, Bryman College
diploma - undefined
Garfield High School
Skills
- Epic software Knowledge Ability to multi-task
- MS Word, MS Excel, MS Outlook
- Computers: CSLink, IDEX Data Entry, IDX, MRM and PCX, PMOC, Medi Serve System, Passport One Source, Web VS, GCS, Kronos, Peoplesoft
- Multitasking and Time Management
Timeline
Cedars, Medical Center
12.2012 - Current
Management Assistant II
Cedars, Medical Center Endocrinology/Rheumatology
12.2008 - 12.2012
Management Assistant I
Cedars, Medical Center Primary Adult Care Services
05.2007 - 12.2008
Management Assistant
Cedars, Outpatient Rehabilitation Services
09.2000 - 05.2007
Medical Assistant and Lead Receptionist
Health Care Partners Medical Group
06.1997 - 05.2000
Medical Assisting -
National Education Center, Bryman College
diploma - undefined
Garfield High School
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