Irene Macropoulos
New Hyde Park,NY
Summary
Dedicated healthcare and food service professional with over 20 years of experience in patient care, medical administration, office management and customer service. Proven ability to manage high volume environments, coordinate staff and operations across multiple locations, provide exceptional customer service and maintain compliance with healthcare and sanitation standards. Recognized for strong organizational skills, professionalism, reliability and the ability to thrive in fast paced settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Corner Electronics
Brentwood, NY
06.2023 - Current
- Invoicing & Purchase Order Management
- Customer Service & Telephone Support
- E-Commerce Sales (Amazon, Walmart & eBay)
- Data Entry & Record Maintenance
- Order Processing & Inventory Coordination
Office Supervisor
Advanced Cardiovascular Diagnostics
Great Neck, NY
01.2020 - 07.2022
- Managed daily operations for a busy practice with more than 300 employees across three offices.
- Staffing, scheduling and operational support
- Employee onboarding, training and personal management
- Monitored compliance with healthcare regulations and office policies
- Large scale COVID-19 testing operations during the pandemic
- Oversaw testing activities at 90 testing sites including Nassau County public schools and major venues
- Staffing, logistics, reporting and communication for testing initiatives
Owner/Operator
Courtside Cafe
Glen Head, NY
09.2017 - 08.2019
- Managed operations of food court, delivering quality service to club members in a high-traffic racquet club environment.
- Food preparation, customer service, inventory management, purchasing and bookkeeping
- Maintained food safety, cleanliness and sanitation standards
- Oversaw supply ordering processes and cultivated strong vendor relationships.
- Designed and implemented innovative menu concepts and pricing strategies to optimize profitability.
- Oversaw daily business operations to ensure efficiency and productivity.
- Managed specialty catering services to deliver exceptional culinary experiences.
Massage Therapist
Millennium Physical Therapy & Rehabilitation
Great Neck, NY
10.1998 - 06.2017
- New York State License # 020439
- Manual therapy for patients with sports injuries, pre/post operative procedures, chronic pain, orthopedic conditions & rehabilitation needs
- Maintained detailed patient records and communicated findings with healthcare providers
- Managed daily clinical operations and patient flow
- Participated in community healthcare fairs and outreach programs
- Facilitated positive patient experiences within a multidisciplinary healthcare setting.
Education
Associate of Science - Liberal Arts And Sciences
New York Institute of Techology
Old Westbury, NYAssociate of Science - Massage Therapy
New York College of Health Professions
Syosset06-2005
Liberal Arts And Sciences
St. John's University
Jamaica, NYSkills
- Food Service & Meal Preparation
- Customer Service & Patient Relations
- Healthcare Operations
- Team Leadership & Staff Coordination
- Scheduling & Workflow Management
- Recordkeeping & Documentation
- Electronic Medical Records (EMR)
- Inventory Management & Ordering
- Infection Control & Sanitation Practices
- Customer service
Certification
- New York State License # 020439
- American Massage Therapy Association Professional Member
- Multiple certification in specialty massage including Oncology Massage, Arthritic Conditions, Massage for the Seriously Ill, Edema, Sports Injuries, Amma, Orthopedic, Swedish & Pregnancy
- OSHA 30-Hour Construction Safety & Health Certificate #14-602059852
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Administrative Assistant
Corner Electronics
06.2023 - Current
Office Supervisor
Advanced Cardiovascular Diagnostics
01.2020 - 07.2022
Owner/Operator
Courtside Cafe
09.2017 - 08.2019
Massage Therapist
Millennium Physical Therapy & Rehabilitation
10.1998 - 06.2017
Associate of Science - Liberal Arts And Sciences
New York Institute of Techology
Associate of Science - Massage Therapy
New York College of Health Professions
Liberal Arts And Sciences
St. John's University