Hi, I’m
Irene Manuel
Brentwood,CA
Summary
Program/Project Manager with transformation expertise by accelerating complex process workflows using Robotic Process and Ansible automations. Successfully manage strategic and technology projects enterprise wide (up to $10M). Sustain strong relationships with technology and business stakeholders including executive and senior management levels. Effective leadership, facilitation, collaboration, communication, and team-building skills coupled with demonstrated drive to achieve goals. Performs well in highly matrixed organizations as well as ambiguous startup environments. Proven ability to manage teams with over one hundred team members.
Overview
23
years of professional experience
Work History
Kaiser PermanentePleasanton, CA
Lead Project Manager
03.2016 - Current
Job overview
- Successfully manage programs and projects enterprise wide
- Able to comprehend, analyze, and translate complex problems between technical and business teams
- Program lead for the Disaster Recovery Operations Isolated Recovery Environment (IRE) in the national data centers
- The IRE is a critical component in restoring business operations in the event of a wide-spread cyber-attack
- The project designed, deployed infrastructure, and completed proof of concept testing
- Enhance automation capabilities in isolation, recovery, validation, and network interconnects
- Manage multiple Vendor partners responsible for design, fulfillment, and deployment activities
- Deployed hyperconverged systems to simplify operations, reduce risk while utilizing a combination of virtual assets
- Obtained certifications through enterprise gating groups including Enterprise Architecture, Security, Network, and Capacity Management
- Obtained software delivery life cycle (SDLC) certification per standards
- Deployed AIOps Program consisting of 25 automation projects and enhancements utilizing Ansible and UiPath Robotic Process Automation (RPA) tools
- Accelerate innovation by automating manual tasks reduced costs by $400K in effort savings
- Manage onshore and offshore development teams from use case identification, documented business requirements, process profiles, process definition, and solution design documents
- Analyzed use cases for operational risk and consulted with Compliance team to obtain gating approvals
- Created Support and Administration Documents to operationalize projects
- Program managed using MS Project Online hybrid Waterfall/Agile
- Completed a $4.2M Windows currency server and security upgrade program with 230 medical facilities in eight markets
- Reduced risk by decommissioning unsupported systems
- Conducted process gap analysis, formed a cross-functional team, documented proposed process for facility-based server installation and decommissioning to standardize workflows
- Cost avoidance of $3.2M through a joint effort combined with security application project.
Kaiser PermanentePleasanton, CA
Senior Project manager
08.2010 - 03.2016
Job overview
- As part of Technology Optimization Program, co-managed a $10M upgrade of data services wide area network implementation to a single dedicated ring platform increasing connectivity speed
- Developed mixed media communications plan using multiple channels
- Conducted inventory assessment which reduced $640K in annual costs
- Partnered with Network and Data Center Engineering Teams to plan, communicate, manage schedule and risks
- Managed Vendors to insure seamless transition
- Managed Cyber Security, Technology Risk Office portfolio including the Splunk upgrade, Web Single-Sign-On, Identity and Access Management, and the Technology Risk Engine deployment
- Centralized account and group management enforcing security policies to integrated systems
- Deployed enterprise-wide upgrade of Radiology systems installing compliance tools to adhere to SOX requirements
- Cloud transformation program modernized services for 52 projects across four portfolios
- Trained and mobilized 22 global resources: six onshore and sixteen offshore Program Managers, Systems Engineers, and Project Managers.
Kaiser PermanentePleasanton, CA
Lead Business Consultant
11.2008 - 08.2010
Job overview
- Managed strategic IT Operations Benchmarking initiative which analyzed over $1B in spend
- Presented report and recommendation to IT Leaders
- The initiative launched projects to implement cost reduction and optimization for both capital and operational expenses
- Deployed Oracle Real Application Clusters (RAC) redundancy for Care Delivery application which processes $7B in annual claims
- Performed Business Continuity testing prior to each Go-Live implementation
- Delivered Disaster Recovery infrastructure for critical document repository housing over 150M images and artifacts serving the medical community.
Kaiser Permanente, IT AscentPleasanton, CA
Sr. Project Consultant
03.2008 - 11.2008
Job overview
- Scheduled and facilitated program review meetings between project stakeholders to discuss deliverables, schedules, risks, and issues
- Financial monitoring role in support of the Data Center Application Continuity program within 1% variance of $20M budget.
Genentech, Adecco TechnicalSouth San Francisco, CA
Consultant
08.2007 - 03.2008
Job overview
- Worked with Business Operations, Site Planning, and Corporate Real Estate teams to streamline departmental reporting.
GNU GroupLafayette, CA
Project Consultant
11.2006 - 08.2007
Job overview
- Managed multiple architectural programming project and prepared marketing materials for Healthcare, Biotech, and Real Estate clients
- Obtained certificate of occupancy for mixed-use real estate projects.
Remedy-BMC SoftwarePleasanton, CA
Financial Operations Analyst
09.2004 - 07.2006
Job overview
- Utilized Siebel CRM and Oracle 11i to process software licensing, support, and managed services fees for Remedy, BMC, Marimba, and Magic product lines.
QuantumshiftGlendale, AZ
Sr. Consultant
10.2000 - 11.2001
Job overview
- Performed assessment, recommendation, and implementation planning to deploy software and service installations
- Negotiated service contracts to deliver guaranteed return on investment (ROI).
EarthLinkPasadena, CA
Project Manager
03.2000 - 10.2000
Job overview
- Product Manager responsibility for two product lines and new market launches for Earthlink’s largest investor.
- Collaborated with developers on feature enhancements for internet service user interface
Education
Computer Learning Center
Certificate in Computer Programming
San Francisco State University
Course Work from Liberal Studies
Skills
- Program/Project Management
- Intelligent Automations
- Large-scale Deployments
- Stakeholder Management
- Project Financials
- Problem Solving
- Cyber Security
- Vendor Management
- Cloud Transformation
- Cross-Functional Team Lead
Tools
MS Office (Excel/PowerPoint/Word), Visio, Outlook, Teams, ServiceNow, Microsoft Project, Microsoft Project Online, Power-BI, RPM, Atlas (CMDB), Jira, Google Chrome, Edge, Onelink, Oracle Fusion, Salesforce Fusion, UiPath, GitHub
Certification
Project Management Professional (PMP)
Certified Scrum Master (CSM)
SAFe Product Manager/Product Owner
ITIL Foundation Certified
Timeline
Lead Project Manager
Kaiser Permanente
03.2016 - Current
Senior Project manager
Kaiser Permanente
08.2010 - 03.2016
Lead Business Consultant
Kaiser Permanente
11.2008 - 08.2010
Sr. Project Consultant
Kaiser Permanente, IT Ascent
03.2008 - 11.2008
Consultant
Genentech, Adecco Technical
08.2007 - 03.2008
Project Consultant
GNU Group
11.2006 - 08.2007
Financial Operations Analyst
Remedy-BMC Software
09.2004 - 07.2006
Sr. Consultant
Quantumshift
10.2000 - 11.2001
Project Manager
EarthLink
03.2000 - 10.2000
Computer Learning Center
Certificate in Computer Programming
San Francisco State University
Course Work from Liberal Studies
Project Management Professional (PMP)
Certified Scrum Master (CSM)
SAFe Product Manager/Product Owner
ITIL Foundation Certified