Irene Martinez
Lindblad Expeditions, LLC
Sacramento,United States
1
Certification
9
years of professional experience
Dynamic hospitality professional with extensive experience at Lindblad Expeditions, LLC, excelling in customer support and safety standards. Proven track record in enhancing guest satisfaction through meticulous attention to detail and effective problem-solving. Skilled in inventory management and committed to operational excellence, fostering a clean and inviting environment for guests.
Experienced with maintaining stateroom cleanliness and guest satisfaction. Utilizes effective communication and time management to ensure timely and thorough service. Track record of delivering high-quality guest experiences through attention to detail and teamwork.
Work History
Head/Senior Steward
1 Year 2 Months- Directed daily activities in dining areas, maintaining rigorous service standards and operational efficiency.
- Supervised daily operations of the stewarding team, consisting of 6 to 8 stewards, ensuring high standards of cleanliness and service quality.
- Guided junior stewards in mastering best practices and safety protocols to ensure operational excellence and compliance.
- Monitored and assessed dining area conditions to maintain high standards of cleanliness and organization.
- Facilitated timely responses to guest inquiries, fostering positive onboard experiences and contributing to overall satisfaction ratings.
- Actively sought skill development opportunities to enhance job performance and enable cross-functional training for team members.
- Enhanced guest satisfaction through meticulous attention to detail, creating a clean and inviting dining environment.
- Facilitated training and mentorship for junior housekeeping staff to enhance cleaning efficiency and ensure compliance with safety standards.
- Implemented inventory management systems for cleaning supplies, enhancing availability and reducing waste.
- Performed regular inspections to uphold quality control standards, identifying and addressing areas for improvement.
- Collaborated with maintenance teams to address facility issues, ensuring a secure and comfortable environment for guests.
Seasonal Steward/ess
3 Years 7 Months- Executed exceptional customer service strategies in high-volume dining environments.
- Ensured guest satisfaction through attentive service and prompt resolution of inquiries and issues.
- Investigated and resolved customer issues promptly, contributing to improved guest satisfaction levels.
- Monitored and maintained dining area cleanliness and organization, contributing to a welcoming atmosphere for patrons.
- Coordinated efforts with housekeeping team to ensure prompt readiness of cabins for guest arrivals.
- Instructed new employees on proper cleaning methods and safety protocols to maintain a safe and hygienic work environment.
- Oversaw inventory management of cleaning supplies, ensuring availability and cost efficiency.
- Managed orders and ensured timely delivery of food and beverages.
- Optimized storage and accessibility of dishware and utensils to promote effective workflow in kitchen environment.
- Upheld health regulations through strict adherence to sanitation protocols, safeguarding workplace safety and hygiene.
Room Attendant
3 Months- Collaborated with guests to identify room needs and amenities, fostering a positive experience and satisfaction.
- Coordinated the swift delivery of requested linens, paper products, and toiletries to guest rooms, maintaining high service standards.
- Executed removal of bed sheets and towels from rooms, ensuring proper handling and sanitation protocols.
- Managed guest assistance requests for toiletries and personal care items, ensuring a seamless and positive experience.
- Conducted regular audits of inventory items designated for guest rooms to maintain operational efficiency.
- Regularly organized and maintained the assigned linen cart to uphold cleanliness and operational efficiency.
- Ensured timely replenishment of room supplies, such as facial tissues, to maintain a welcoming environment.
- Managed daily waste disposal and recycling efforts to ensure a hygienic environment and promote sustainability.
- Mentored new room attendants in advanced cleaning techniques and exceptional customer service standards.
Stateroom Attendant
3 Months- Changed bed linens and collected soiled linens for efficient cleaning turnaround.
- Removed bed sheets and towels from rooms, pre-treated stains to ensure high-quality linen presentation.
- Performed spot-cleaning on furniture stains.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Displayed respect and friendliness while assisting colleagues and customers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Sustained high energy and enthusiasm while managing tasks in a fast-paced environment.
- Demonstrated ability to perform well in a fast-paced atmosphere while meeting deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Established and nurtured courteous relationships to foster effective teamwork and collaboration.
Stateroom Attendant
1 Year 8 Months- Changed bed linens and collected soiled linens for cleaning to ensure guest comfort and satisfaction.
- Cleaned and polished glass surfaces and windows to enhance cleanliness and visibility.
- Emptied waste paper and trash from premises, ensuring a clean and inviting environment for guests.
- Performed spot-cleaning on furniture stains.
- Rotated linens in storerooms and replenished when supplies ran low.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Executed duties following safety standards and policies to ensure a secure workplace.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Room Attendant
6 Months- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Interacted with guests to understand their needs and preferences. on room requirements and amenities to promote overall satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Addressed guest requests for linens and toiletries promptly. from patrons for linens and toiletries.
- Trained new employees on departmental procedures and guided them in locating cleaning supplies for efficiency.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned and stocked minibars with essential beverages and supplies, ensuring guest satisfaction and convenience.
Utility Galley
1 Year 1 Month- Maintained clean, organized, and well-stocked work area to support team productivity.
- Closely monitored equipment availability and functionality to maximize production and keep detailed records.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Mopped, swept and [Task] to reduce dirt, clean and sanitize dining area surfaces.
- Kept work area clean, neat and well-stocked to maximize productivity.
- Engaged in training sessions to learn new skills and enhance job performance.
- Filled additional roles during peak times to ensure coverage of critical stations.
- Enhanced team efficiency by organizing and sanitizing kitchen areas for optimal workflow.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collected and disposed of trash and debris.
Education
Associate of Applied Science - Small Business Administration And Management
- Relevant Coursework: [Subject] & [Subject]
Skills
Clerical Support
Safety Standards
Accident Prevention
Money Handling
Stocking and Replenishing
Problem-Solving Skills
Customer Support
Microsoft Office
Scripted Calls
Calm and Professional Under Pressure
Administrative Support
Database Entry
Certification
- Lindblad Excellence Award. Lindblad Expeditions - National Geographic Sea Bird, February & March 2026
- Steward of the Month, Lindblad Expeditions - National Geographic Sea Bird ship - October 2022
- Vacation Hero (Employee of the Month), Norwegian Cruise Line - Pride of America ship, July 2018
Timeline
Head/Senior Steward
Lindblad Expeditions, LLC
07.2025 - 09.2026Read More
Seasonal Steward/ess
Lindblad Expeditions LLC., National Geographic
12.2021 - 07.2025Read More
Room Attendant
The Westin Hotel
09.2021 - 12.2021Read More
Stateroom Attendant
American Queen Voyages
05.2021 - 08.2021Read More
Stateroom Attendant
American Cruise Lines
09.2019 - 05.2021Read More
Room Attendant
HIlton Garden Inn Sacramento
02.2019 - 08.2019Read More
Utility Galley
Norwegian Cruise Line - Pride Of America Ship
07.2017 - 08.2018Read More
American River College
Associate of Applied Science from Small Business Administration And Management
Read More
Awards
Recognized by management for achieving excellence by exceeding high quality work performance & positive attitude.