Dynamic individual with hands-on experience in Human Services and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Home Health Aide (Part Time)
Mary Anne Morse Home Care- Framingham
10.2024 - Current
Assisting with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Medication Reminders: Ensuring clients take their medications as prescribed.
Mobility Assistance: Helping clients with walking, transferring, and using mobility aids.
Companionship: Providing emotional support, engaging in activities, and offering a sense of connection.
Monitoring and Reporting: Observing and reporting any changes in a client's physical or mental condition to a supervisor.
Following Care Plans: Adhering to specific care plans developed by nurses or other healthcare professionals.
Maintaining a clean and safe home environment for patients, reducing falls and accidents.
Helping patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Assisting clients with daily living activities, enhancing their independence and quality of life.
Performing light housekeeping duties, including laundry linen changes, sweeping, vacuuming, and mopping, ensuring a clean and organized living space for patients.
Residential Supervisor II
Department of Developmental Services (Metro Region)
02.2023 - Current
Managing and overseeing all operations of the group home with eight individuals
Managing resident finances and ensuring all money is accounted for through receipts and appropriate documentation
Supervising 23 support staff and participating in the delivery of habilitative, behavioral, and recreational/leisure activities and data collection.
Responsible for all support staff scheduling, timekeeping, and staff evaluations
Responsible for ensuring all documentation and programmatic support necessary to meet standards are always in place for Survey and Certification.
Ensures ongoing staff communication through such mechanisms as monthly staff and program meetings and weekly communication logs.
Working closely with staff to create a climate at home that promotes self-determination, as well as supporting individuals to identify and pursue meaningful personal goals.
Implementation of ISP goals & Objectives
Acts as a liaison to Service Coordinators, families, work support, and the local community
Mentor - Providing guidance, support, and advice to a staff member (the mentee) to help them develop their career and navigate the workplace
Scheduling fun social and recreational activities for residents.
Facilitating floor meetings to discuss concerns, review complaints, and convey information about policy changes.
Acting Residential Supervisor
Department Of Developmental Services/ Metro Region
07.2021 - 02.2023
Recognized changes in behavior indicating potential crises and took immediate and appropriate action.
Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
Maintained a caring, supportive, and safe environment for eight residents through careful monitoring and continuous oversight.
Coordinated all staffing schedules and made sure that each shift had adequate coverage.
Managed daily operations of the home to ensure a safe, clean, and comfortable living environment for residents.
Scheduled fun social and recreational activities for residents.
Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
Maintained accurate records of eight residents' progress, incidents, and other relevant information in compliance with regulatory requirements.
Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident's specific needs.
Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
Facilitated open lines of communication between residents' families and staff members to keep them informed regarding their loved ones' progress in the program.
Developed, implemented, and monitored residential policies and procedures.
Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
Direct Care Counselor -Overnight
Open Sky Community Services
09.2019 - 07.2021
Assisted four individuals in meeting their personal care and nutritional needs
Developed and documented individualized action plans for the four individuals
Administered medications in compliance with MAP regulations.
Ensured maximum community integration.
Prepared daily correspondence/updates with staff, Clinicians, and Managers
Attended medical appointments and completed mandatory paperwork.
Participated with the clinical team and nursing to coordinate services and support for the individuals served.
Ensured that daily logs and all required data are updated following company guidelines and policies
Direct Support Worker II (DSWII)
Department of Developmental Services (Metro Region)
09.2019 - 07.2021
Preparing daily correspondence/updates with staff, Clinicians, and Managers
Administer medications in compliance with MAP regulations
Promotes principles that ensure all Individuals and staff are treated with respect and dignity.
Help individuals identify strengths and build on them.
Implement ISP objectives.
Ensure maximum community integration.
Provide daily supervision and training to the Developmental Service Worker I
Assist individuals in meeting their personal care and nutritional needs
Professionally conduct self always and represent the Organization and its mission accurately and positively.
Direct Support Worker I (DSWI)
Department of Developmental Services (Metro Region)
12.2017 - 09.2019
Assisted individuals with planning social events in their residence and within the community
Helped individuals identify strengths and build on them.
Implemented ISP objectives and data collection.
Ensured maximum community integration
Advocated on behalf of individuals for their identified needs.
Assistant Residence Director
Seven Hills Foundation
01.2017 - 2017
.
Participated with the clinical team and nursing to coordinate services and support for the individuals served.
Administered medications in compliance with MAP regulations
Implemented ISP objectives and data collection
Monitor and oversee budgets for five residential individuals'
Attended medical appointments and completed mandatory paperwork.
Prepared shift assignments and supervised staff to ensure all shift notes and assignments are completed.
Maintained a safe and secure living environment with regular inspections and diligent enforcement of residence policies.
Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
Promoted positive relations between residents and staff.
Education
MBA - Healthcare Management
Fitchburg State University
Fitchburg, MA
05-2026
Some College (No Degree) - Human Services
MassBay Community College
Framingham, MA
Certificate - Sustainable Development
World Bank Institute
Kampala, Uganda
Bachelor of Arts - Tourism Management
Makerere University
Kampala, Uganda
04.2000
Skills
MAP Certificate
CPR/AED & 1st Aid Certificate
Home Health Aide Certification
Human Service Advocate
Management of a MAP Medication System
Formal Fire Safety Training for Residential Program Staff
Mentor
Languages
English
Full Professional
Swahili
Native or Bilingual
Luganda
Native or Bilingual
Timeline
Home Health Aide (Part Time)
Mary Anne Morse Home Care- Framingham
10.2024 - Current
Residential Supervisor II
Department of Developmental Services (Metro Region)
02.2023 - Current
Acting Residential Supervisor
Department Of Developmental Services/ Metro Region
07.2021 - 02.2023
Direct Care Counselor -Overnight
Open Sky Community Services
09.2019 - 07.2021
Direct Support Worker II (DSWII)
Department of Developmental Services (Metro Region)
09.2019 - 07.2021
Direct Support Worker I (DSWI)
Department of Developmental Services (Metro Region)
Elementary Teacher at FRAMINGHAM PUBLIC SCHOOLS - MARY E. STAPLETON ELEMENTARYElementary Teacher at FRAMINGHAM PUBLIC SCHOOLS - MARY E. STAPLETON ELEMENTARY