Irene Mejia
Lanham,MD
Summary
Dynamic and bilingual professional with a proven track record in customer service at Elite Air Conditioning and Heating LLC. Skilled in inventory management and problem-solving, I excel at optimizing stock levels and enhancing customer satisfaction. Known for reliability and teamwork, I effectively support colleagues and clients, ensuring seamless operations and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Service Parts Order Manager
Elite Air Conditioning & Heating LLC
08.2024 - Current
- Collaborated with suppliers to ensure the availability of critical service parts during peak demand periods.
- Optimized order fulfillment rates with diligent tracking and timely communication of backordered items.
- Provided exceptional support to field technicians, ensuring they had access to necessary maintenance tools and resources at all times.
- Negotiated favorable terms with vendors, keeping costs low while maintaining quality standards for service parts.
- Enhanced customer satisfaction by promptly addressing and resolving service parts-related issues.
- Developed strong relationships with key accounts, resulting in increased repeat business and referrals.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts and maintained adequate inventory.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
Sales Associate
AutoZone
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed inventory to ensure product availability.
- Used in-store system to locate inventory and place special orders for customers.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Medical Assistant
Luminis Health
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Maryland Perinatal Associates
04.2017 - 06.2022
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained a well-stocked and orderly office space by ordering supplies, managing inventory, and coordinating maintenance requests as needed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Science - Nursing
Montgomery College
Rockville, MDNo Degree - General Studies
Montgomery College
Rockville, MDMedical Assistant - Medical Technology
TESST College
Beltsville, MD06-2014
High School Diploma -
High Point High School
Beltsville, MD05-2011
Skills
- Bilingual fluency in Spanish and English
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Inventory handling
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
AutoZone
11.2024 - Current
Service Parts Order Manager
Elite Air Conditioning & Heating LLC
08.2024 - Current
Medical Assistant
Luminis Health
02.2024 - Current
Medical Assistant
Maryland Perinatal Associates
04.2017 - 06.2022
Associate of Science - Nursing
Montgomery College
No Degree - General Studies
Montgomery College
Medical Assistant - Medical Technology
TESST College
High School Diploma -
High Point High School
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