Irene Menard
Fall River,MA
Summary
Proven leader and effective team player with extensive experience in fast-paced environments, notably at Dunkin' Brands. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant reduction in operational costs. Skilled in cash handling and maintaining cleanliness, demonstrating a strong work ethic and a focus on safety and efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Counter Person
Marylou's Coffee
09.2023 - Current
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated knowledge and applied proper food handling standards.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
- Relayed information about menu selections and featured products.
- Supported store promotions by effectively communicating deals and specials to customers.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Adhered to company policies consistently, ensuring compliance with food safety regulations and ethical practices in the workplace.
- Assisted in inventory management for optimal stock levels and reduced waste.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Processed both cash and card purchases and returns.
Shift Leader
Dunkin' Brands
01.2020 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Counter Server
Dunkin' Brands
11.2018 - 11.2019
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Monitored supply levels and communicated restocking needs to management in a timely manner.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Reconciled cash drawer and corrected any errors.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Helped customers choose items based on menu options, dietary needs and preferences.
Manager
Dunkin' Brands
06.2011 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Parking Booth Attendant
Two Eighty Five, Inc
01.2002 - 06.2017
- Responded promptly to emergency situations, coordinating with appropriate parties to ensure timely resolution and minimal disruption to operations.
- Provided clear directions to customers regarding parking spaces, maximizing space utilization within the facility.
- Collaborated with security personnel to address safety issues and maintain a secure environment for customers.
- Ensured accurate record-keeping through diligent documentation of all transactions and vehicle-related information in designated systems.
- Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
- Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.
- Regularly updated management on any issues or challenges faced during daily operations, contributing to continuous improvement efforts within the organization.
- Monitored vehicle entry and exit patterns, adjusting staffing levels as needed to maintain optimal efficiency during peak hours.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for improved job performance.
- Assisted customers with special needs or requests, demonstrating empathy and professionalism while striving for exceptional service experiences.
- Trained new parking booth attendants on company policies and procedures, fostering a cohesive team environment.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Kept parking lot usage orderly by enforcing parking regulations.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Issued parking citations to enforce parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
- Directed patrons to designated parking spaces.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
Bartender
Club Car
02.2005 - 08.2005
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
GED -
South High School Community
Worcester, MA06.2002
Skills
- Excellent work ethic
- Team Player
- Workplace Safety
- Maintaining cleanliness
- Cash Handling
- Accuracy and efficiency
- Safe Food Handling
- Food Handler Certification
- Sales and Promotions
- Schedule Preparation
- Customer Service
- Team Leadership
- Customer-focused
Certification
- ServSafe
Timeline
Counter Person
Marylou's Coffee
09.2023 - Current
Shift Leader
Dunkin' Brands
01.2020 - 11.2023
Counter Server
Dunkin' Brands
11.2018 - 11.2019
Manager
Dunkin' Brands
06.2011 - 08.2018
Bartender
Club Car
02.2005 - 08.2005
Parking Booth Attendant
Two Eighty Five, Inc
01.2002 - 06.2017
GED -
South High School Community
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