Irene Mendez
Lubbock,TX
Summary
Flexible hard worker ready to learn and contribute to team success. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
University Medical Center
Lubbock , TX
04.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Family Practice Coordinator
Grace Clinic
Lubbock , TX
10.2016 - Current
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Participated in quality improvement initiatives to ensure compliance with regulatory standards.
- Ensured that all necessary forms were completed accurately and timely.
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Adhered to HIPAA regulations while handling protected health information.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Consulted with clinicians to develop business strategy.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Provided support and information to patients regarding their referrals.
- Maintained accurate records of referrals, follow-ups, and outcomes.
Education
Master of Science -
South Plains College
Levelland, TXSkills
- Appointment Scheduling
- Training Coordination
- Scheduling Diagnostic Procedures
- Insurance company knowledgeable
- Problem-Solving
- Insurance Verification
- Registration and Admissions
- Customer Service
- Multitasking and Organization
- HIPAA Compliance
- Eligibility Determination
- EMR
- Medical Terminology
- Flexible Schedule
- Referral Coordination
- Patient Registration
Timeline
Patient Access Representative
University Medical Center
04.2024 - Current
Family Practice Coordinator
Grace Clinic
10.2016 - Current
Master of Science -
South Plains College
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