Irene Morgan
Open To Relocate/,NC
Summary
Dynamic customer experience professional with a proven track record at Enterprise Mobility, excelling in consultative selling and problem resolution. Recognized for consistently exceeding sales goals and enhancing customer relationships, leveraging strong skills in customer relationship management and insurance verification to drive revenue and satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Enterprise Mobility
Greensboro, nc
06.2026 - Current
- Rank among the top sales performers by maximizing protection product attachment rates while delivering exceptional customer service.
- Consistently exceed sales goals by promoting and selling Damage Waiver (DW), Roadside Assistance Protection (RSP), Supplemental Liability Protection (SLP), Personal Accident Insurance (PAI), and prepaid fuel options based on customers' travel needs.
- Educate customers on the value and benefits of protection products, resulting in increased revenue and informed purchasing decisions.
- Build strong customer relationships through a consultative sales approach by identifying customer needs and recommending vehicle upgrades and optional products.
- Deliver outstanding customer experiences while maintaining high Service Quality Index (SQI) scores and meeting branch performance metrics.
- Resolve customer concerns professionally and efficiently, strengthening customer loyalty and contributing to positive branch performance.
- Process rental agreements, vehicle returns, reservations, and payment transactions accurately while ensuring compliance with Enterprise Mobility policies and procedures.
Flight Attendant
SkyWest Airlines
Detroit, Michigan
01.2025 - 11.2025
- Ensured passenger safety and compliance with FAA regulations and company procedures throughout all phases of flight
- Delivered exceptional in-flight service, ensuring passenger satisfaction and comfort under varying circumstances
- Conducted pre-flight briefings, emergency equipment checks, and passenger demonstrations
- Responded effectively to in-flight medical, security, and operational situations
- Assisted passengers with special needs, providing tailored support to enhance their travel experience
- Collaborated with pilots and crew, facilitating effective communication to ensure safe and efficient flight operations
Patient Access II
Cone Health
Oak Ridge, North Carolina
07.2023 - 02.2025
- Verified insurance and confirmed insurance eligibility of patient coverage benefits, notifying patient and physician in the event of failed eligibility
- Assisted patients with registration by verifying their personal and insurance information to ensure accurate billing and payment processing
- Ensured that new patients received important new patient information/documents, and confirmed scheduled time and date of future appointments
- Notified patients of all missed appointments while maintaining accurate documentation and abiding by company no-show policy regarding non-attendance incidents
- Coordinated with referral coordinator to ensure timely follow-up actions for patient care.
- Resolved tense situations, maintaining calm and professionalism to enhance patient experience.
- Managed cash drawer and prepared daily deposits, ensuring accurate financial reporting.
Ophthalmic Technician/ Scribe
Piedmont Retina Specialist
Greensboro, North Carolina
10.2020 - 06.2023
- Checked visual acuity, performed visual field tests to evaluate field of vision, conducted slit-lamp evaluations, and measured intraocular pressure.
- Conducted ocular motility tests to assess functionality of eye muscles.
- Documented patient medical history and chief complaints
- Updated electronic medical records with patient education
- Contacted patients to gather information about their post-operative status. to inquire about their post-operative status and recovery
- Managed incoming phone calls, prioritizing patient eye complaints for timely resolution.
- Cleaned, maintained, and sterilized ophthalmic surgical instruments and equipment
Optometry Receptionist
Carolina Eye Associates
Greensboro, North Carolina
04.2018 - 09.2020
- Registered new and established patients
- Collected demographic and insurance information from new patients to ensure accurate records
- Verified insurance coverage and secured prior authorizations to facilitate patient care
- Posted charges and adjustments as listed on care slips and requested payment for services rendered
- Scheduled return and follow-up appointments
Education
Bachelor of Science - Health Studies
Eastern Illinois University
Charleston, IL12-2013
Skills
- Customer experience enhancement
- Sales performance
- Consultative selling
- Sales strategy
- Client relationship management
- Insurance consultation
- Problem resolution
Timeline
Customer Experience Representative
Enterprise Mobility
06.2026 - Current
Flight Attendant
SkyWest Airlines
01.2025 - 11.2025
Patient Access II
Cone Health
07.2023 - 02.2025
Ophthalmic Technician/ Scribe
Piedmont Retina Specialist
10.2020 - 06.2023
Optometry Receptionist
Carolina Eye Associates
04.2018 - 09.2020
Bachelor of Science - Health Studies
Eastern Illinois University