Irene M. Quezada
Little Ferry,NJ
Summary
To become a member of an organization that will allow me to expand my knowledge and interest in the work force.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NYU Langone Medical Center
New York, NY
05.2021 - Current
- Screen and triage high volume calls in a professional manner.
- Maintain professional relationships with physicians, nurses and clinical staff.
- Work as a member of Care Team including; Supervisor and Clinicians
- Guide patients to the appropriate department.
- Performs other related duties such as scanning and faxing.
- Provide clear communication with clinical staff.
- Organize and maintain files while following HIPAA guidelines.
New York Psychotherapy Counseling Center
Bronx, NY
07.2020 - 05.2021
- Manage a 85+ caseload of Health Home Care clients
- Assist in developing a Comprehensive Care Plan
- Address various service needs (e.g. Housing, Benefits, medical care, transportation, education, employment, Crisis Intervention and other supportive services to enhance client's quality of life)
- Work as a member of Care Team including; Supervisor, Clinicians, verbal Psychotherapists, and Psychiatrists
- Successfully execute advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
- Contact individuals diagnosed with mental illness, substance abuse disorders and chronic medical conditions that significantly impact functioning on a monthly basis in person and by phone
Office Coordinator/ Administrative Assistant
Memorial Sloan Kettering Cancer Center
New York, NY
07.2019 - 01.2020
- Using strong customer service skills to provide excellent care over the phone to cancer patients in need.
- Using the MSKCC system EPIC and CIS to schedule appointments for general checkups as well as radiology and chemotherapy treatments.
- Submitting pathology and radiology CD’s for internal review.
- Responsible for keeping track of the provider’s daily schedule.
- Assessing patients’ needs and triaging phone calls via outlook.
- Sending pre clinic summaries to the clinical team with an overview of appointments scheduled before a clinic day.
- Ensuring the provider receives all the proper documentation from external hospitals to assess and treat patients thoroughly.
- Responsible for performing administrative duties such as mailings, photocopying, faxing, scanning, signing for packages, and placing monthly supply orders.
- Managing the provider’s outlook calendar by scheduling and coordinating administrative meetings as well as setting reminders.
- Attending department of medicine meetings and completing online learning in order to expand my knowledge in healthcare.
- Submitting travel authorizations for the provider to attend meeting and conferences.
- Expected to always be flexible and assisting co-workers when help is needed.
Patient Care Associate (PCA) Coordinator
Callen-Lorde Community Health Center
New York, NY
11.2018 - 04.2019
- Expected to be proficient in all duties of a PCA.
- Provide support and training in their respective specialty area during the on-boarding and cross-training process.
- Responsible for providing feedback and resources during training directly to the PCA trainee in partnership with PAS Management.
- Responsible for assessing patients’ needs and navigating them appropriately through Callen-Lorde’s systems.
- Perform administrative duties such as form completion, photocopying, faxing, mailings, phone calls and distribution of medical team mail.
- Responsible for assigning staff schedules and tasks.
- Reporting data analysis for quality management group.
- Coordinating meetings.
Patient Care Associate (PCA)
Callen-Lorde Community Health Center
New York, NY
02.2017 - 11.2018
- Worked closely with the medical team and work in collaboration with our nursing and provider staff to ensure optimal patient care for Callen-Lorde’s growing patient population.
- Provide administrative support to the clinical staff as well as assisting with patient schedules, and completing medical tasks.
- Training new patient care associates in protocols and procedures.
Enrollment Broker/Customer Service Representative
Maximus: New York Medicaid Choice
New York, NY
09.2016 - 02.2017
- HARP health and recovery program
- Enrolling consumers into a program that helps them find housing, employment, going back to school helping them reach other personal goals. Support over the phone or in person from people who have first hand experience with some of the challenges they might be having and assistance with legal problems.
- Assist with the expansion of coverage to millions of newly eligible individuals under health care reform.
Education
B.A. - Psychology
State University of New York College at Old Westbury
Hicksville, NY07.2016
Skills
- Computer: Proficient in Microsoft Office applications 2003/2007 (PC) 2008 (Mac) Internet savvy, and proficient in online research
- Electronic Health Record, Cisco Systems
- Language: Bilingual (English and Spanish)
Certification
Motivational Interviewing New York, NY Outreach Training Institute (April 2019)
Community Service
Horse Ability, Hicksville, NY, 2015, 2016, Participated in a non-profit Facilitated program involved in therapeutic Riding, Hippo therapy Program, and Summer Day Camp offers a wide range of horse-related programs to children, adults, and families with special needs to promote the physical, psychological, emotional, social, and spiritual well being of its participants.
Languages
Spanish
Professional Working
Timeline
NYU Langone Medical Center
05.2021 - Current
New York Psychotherapy Counseling Center
07.2020 - 05.2021
Office Coordinator/ Administrative Assistant
Memorial Sloan Kettering Cancer Center
07.2019 - 01.2020
Patient Care Associate (PCA) Coordinator
Callen-Lorde Community Health Center
11.2018 - 04.2019
Patient Care Associate (PCA)
Callen-Lorde Community Health Center
02.2017 - 11.2018
Enrollment Broker/Customer Service Representative
Maximus: New York Medicaid Choice
09.2016 - 02.2017
B.A. - Psychology
State University of New York College at Old Westbury