IRENE MUIA
Customer Support, Service and Experience
Peachtree City,GA
Summary
With over 10 years of experience in customer service and administration, I have developed expertise in efficient collaboration and effective communication to support departmental goals. My skills drive productivity, ensure smooth operations, and enhance customer satisfaction. Attention to detail and problem-solving abilities consistently deliver exceptional results. Seeking opportunity to utilize extensive experience and contribute to a dynamic organization that values excellence and teamwork.
Overview
8
8
years of professional experience
Work History
Collection Counselor
Dovenmuhle Mortgage Inc
08.2024 - 03.2025
- Monitored customer accounts to identify overdue payments and potential collection issues
- Negotiated payment plans with customers facing financial difficulties
- Investigated and resolved billing inquiries and discrepancies for customers
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Loss Mitigation Customer Service & Support
Dovenmuhle Mortgage Inc
08.2020 - 06.2024
- Managed borrower requests related to delinquency, ensuring accurate documentation and updates in all systems
- Provided guidance throughout the application process to ensure accuracy and completeness.
- Facilitated communication between borrowers and underwriting team to expedite the approval process.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
Sales Associate
America's Best Contacts & Eyeglasses
05.2017 - 08.2018
- Drive profitable sales results by educating guests and helping meet their vision needs
- Answered inquiries regarding product, insurance benefits, invoicing and billing vendors / clients
- Conducted customer service, administration, data entry and sales
- Assisted with merchandising and inventory management of the store
- Managed schedules, company's event calendar, screening documents for billing (Account department) and assisted with additional duties as needed
Education
Diploma - Media Broadcasting And Communication
ILLINOIS MEDIA SCHOOL
Lombard, IL12-2019
Skills
- Strong written and verbal communication
- Skilled in Microsoft Office and Adobe tools
- Customer satisfaction support
- Office management
- Account receivable management
- Billing and Invoicing
- Data entry, analyst and reporting
- Problem solving
- Strong organizational skills
- Collaborative teamwork
- Effective negotiation skills
- Quick adjustment to change and challenges
Timeline
Collection Counselor
Dovenmuhle Mortgage Inc
08.2024 - 03.2025
Loss Mitigation Customer Service & Support
Dovenmuhle Mortgage Inc
08.2020 - 06.2024
Sales Associate
America's Best Contacts & Eyeglasses
05.2017 - 08.2018
Diploma - Media Broadcasting And Communication
ILLINOIS MEDIA SCHOOL
Similar Profiles
Amilah AllenAmilah Allen
Customer Service Representative at Dovenmuhle Mortgage Inc.Customer Service Representative at Dovenmuhle Mortgage Inc.
Joseph NdlovuJoseph Ndlovu
Team Lead at DovenmuhleTeam Lead at Dovenmuhle
Eric HurttEric Hurtt
Reverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse MortgageReverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse Mortgage
Cinara WilliamsCinara Williams
Store Associate at Ross Dress for LessStore Associate at Ross Dress for Less
Alexander J. RaschAlexander J. Rasch
Development Security Operations (DevSecOps) Engineer at Accenture Federal ServicesDevelopment Security Operations (DevSecOps) Engineer at Accenture Federal Services