Summary
Overview
Work History
Education
Skills
Timeline
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IRENE NABASIRYE

Chicago,IL

Summary

Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving issues promptly and building positive relationships with guests.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Winstar World Casino And Resort
08.2022 - 08.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Enforced policies and procedures to increase efficiency.

Front Desk Agent

Protea Hotel By Marriott
08.2019 - 07.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

Bachelor of Science - Hotel Management And Institutional Catering

Nkumba University
Entebbe Uganda
10.2019

High School Diploma -

ST. Mark's College Namagoma
Wakiso Uganda
12.2015

Skills

  • Mail and Packages
  • Verifying Reservations
  • Cash Handling
  • Credit and Cash Payments
  • Guest Services
  • Room Assignments
  • Guest Satisfaction
  • Time Management
  • Listening Skills
  • Checking Guests In and Out

Timeline

Front Desk Agent

Winstar World Casino And Resort
08.2022 - 08.2023

Front Desk Agent

Protea Hotel By Marriott
08.2019 - 07.2022

Bachelor of Science - Hotel Management And Institutional Catering

Nkumba University

High School Diploma -

ST. Mark's College Namagoma

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IRENE NABASIRYE