Irene Nunez
Hemet,California
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
Hemet
06.2024 - Current
- Collaborated with other departments such as underwriting or claims processing teams.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Analyzed client portfolios to determine best investment opportunities.
- Resolved customer issues in a timely manner while providing excellent customer service.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
Merchandise Manager
Five Below
Hemet
03.2022 - 01.2024
- Reviewed vendor performance metrics such as on-time delivery rate and quality control measures to ensure compliance with company standards.
- Identified areas of improvement within the current inventory system in order to streamline processes.
- Created seasonal and promotional displays to maximize sales and profits.
- Managed store personnel in order to meet staffing requirements while staying within budget.
- Monitored store operations to ensure compliance with company policies and procedures.
- Implemented loss prevention strategies including monitoring security cameras, implementing check-out procedures.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Provided ongoing training for staff members on how best to utilize merchandise resources.
- Ensured that all merchandise was properly labeled according to company policy.
- Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about purchasing activities.
- Assisted customers in selecting appropriate items based on their individual needs.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
General Merchandise Stocker
Target
Vista
03.2018 - 03.2022
- Stored newly arrived merchandise away safely and securely.
- Assisted in unloading delivery trucks when necessary.
- Utilized hand pallet jacks to move large boxes or crates around the warehouse.
- Communicated with other departments regarding stock levels of items in the store.
- Maintained cleanliness of stockroom by sweeping and disposing of trash properly.
- Set up displays of merchandise on sales floor.
- Received and stocked merchandise in the store.
- Assisted customers with locating items in the store.
- Processed returns from customers quickly and efficiently.
- Greeted customers and retrieved requested products to drive satisfaction.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated POS systems efficiently by entering data accurately into registers.
- Processed payments including credit cards, checks, gift cards, coupons.
- Provided excellent customer service while ringing up purchases quickly and accurately.
Education
High School Diploma -
Fallbrook Union High School
Fallbrook, CA04-2015
Skills
- Referral management
- Strong interpersonal skills
- Team training and development
- Complaint resolution
- Collaboration and Teamwork
- Customer Service
Timeline
Life Insurance Agent
American Income Life Insurance Company
06.2024 - Current
Merchandise Manager
Five Below
03.2022 - 01.2024
General Merchandise Stocker
Target
03.2018 - 03.2022
High School Diploma -
Fallbrook Union High School
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