Irene Nunez
Redlands,CA
Summary
Versatile and dedicated professional with experience at San Bernardino County Sheriff's Department, excelling in roles requiring exceptional organizational and communication skills. Proven track record in improving customer satisfaction and efficiently handling legal documents. Adept at problem-solving and multitasking, with a commitment to reliability and teamwork.
Overview
13
13
years of professional experience
Work History
Cafeteria Worker
San Bernardino City Unified School District
09.2021 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Assist students with scheduled extra curricular activities
- Assist after school program, "CAPS" in directing students to assigned seating.
- Assist students with limited English language in translating Spanish to English with assigned activities.
- Guiding students with challenging concepts.
- Supervising group activities.
- Encouraging social interaction.
- Communicating student progress with parents and teachers.
Office Specialist
Central Patrol & Detective Station/Sheriff's Dept.
07.2014 - 02.2018
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Transcribed deputy and detective reports in Presynct database
- Reviewed and approved reports in awaiting download status in Presynct, electronic District Attorney's Office and submissions and RMS Web queries.
- Received legal documents over the counter, mail and via fax.
- Processed legal documents and records based on established procedure or instructions in case files from the court, judges or attorneys.
- Prepared and maintain a wide variety of detailed documents, reports, case histories, financial and legal records.
- Processed pawn slips/RMS entry.
Custody Specialist
West Valley Detention Center/Sheriff's Department
01.2014 - 07.2014
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Worked in the ICE Division interviewing and processing foreign born inmates in-custody.
- Translated pertinent information from official legal documents to non-English speaking inmates.
- Maintained and updated ICE "A" files.
- Maintained a personal log of foreign born inmates interviewed and/or detained.
- Emailed monthly statistics to the captain of Homeland Security and to the bridge supervisor at the jail.
- Prepared inmate records for court appearances and verified inmate eligibility for release.
Office Assistant III
Court Services/San Bernardino County Sheriff's Dep
12.2011 - 01.2014
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Received legal documents over the counter by mail and via fax.
- Processed legal documents and records based on the established procedures or instructions in case files from the court, judges and attorneys.
- Identified and classified documents for conformance to proper legal form and applicable State of CA and other laws governing civil process.
- Processed payments of money writs toward satisfying judgment amount stipulated in the court document and per establishment guidelines.
- Maintained a schedule log of deputies working in the field
Education
High School Diploma -
Redlands High School
Redlands, CA06.1995
Skills
- Problem-Solving
- Reliability and punctuality
- Money Handling
- Food Production
- Verbal and written communication
- Customer service excellence
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Multitasking
- Computer Skills
- Excellent Communication
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Cafeteria Worker
San Bernardino City Unified School District
09.2021 - Current
Office Specialist
Central Patrol & Detective Station/Sheriff's Dept.
07.2014 - 02.2018
Custody Specialist
West Valley Detention Center/Sheriff's Department
01.2014 - 07.2014
Office Assistant III
Court Services/San Bernardino County Sheriff's Dep
12.2011 - 01.2014
High School Diploma -
Redlands High School
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