Irene Orozco
Summary
Dynamic Senior Personal Banker at FirstBank with a proven track record in customer relationship management and transaction processing. Skilled in enhancing client satisfaction through effective communication and relationship building. Adept at utilizing financial software to monitor accounts, ensuring security and trust. Committed to delivering exceptional service and fostering long-term client connections.
Overview
5
5
years of professional experience
Work History
Senior Personal Banker
FirstBank
Englewood, CO
05.2023 - Current
- Educated customers on banking products and services available at FirstBank.
- Processed transactions accurately using FirstBank's financial software system.
- Developed strong relationships with clients to enhance customer satisfaction levels.
- Monitored customer accounts regularly for suspicious activity or fraud attempts.
- Collaborated with team members to resolve customer inquiries efficiently.
- Educated customers on available banking products such as credit cards, debit cards and online banking services.
Sales Floor Associate
Ross Dress for Less
Aurora, CO
02.2020 - 05.2023
- Assisted customers in finding products and answering inquiries.
- Organized merchandise displays to enhance shopping experience.
- Maintained cleanliness and orderliness of sales floor area.
- Collaborated with team members to restock inventory efficiently.
Receptionist
Guatemala Consulate
Denver, CO
07.2022 - 04.2023
- Managed incoming calls and routed them to relevant personnel.
- Processed documentation for visa applications and other consulate services.
- Developed and maintained a filing system for essential documents, improving office organization.
Education
High School Diploma -
Colegio Santa Familia
Guatemala11-2016
Some College (No Degree) - Child Development
Long Beach City College
Long Beach, CASkills
- Customer relationship management
- Transaction processing
- Software utilization
- Relationship building and management
- Customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Senior Personal Banker
FirstBank
05.2023 - Current
Receptionist
Guatemala Consulate
07.2022 - 04.2023
Sales Floor Associate
Ross Dress for Less
02.2020 - 05.2023
High School Diploma -
Colegio Santa Familia
Some College (No Degree) - Child Development
Long Beach City College
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