Irene Parsons
South Point,OH
Summary
With a proven track record at PHS, I excel in white glove service and demonstrate exceptional attention to detail. My expertise in Excel data management and commitment to service excellence have driven significant improvements in accounts receivable accuracy. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
17
17
years of professional experience
Work History
Office Manager
TEAM for WV Children
Huntington, WV
- Fundraising and Sales.
- Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
Temporary Help
Manpower
Huntington, WV
- Cashier, Financial Aid Accountant
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Collections, Medical Billing, Bookkeeping.
- Receptionist, data entry, tax prep, payroll
- various other assignments
Financial Aid Accountant (MU Temp)
Marshall University
Huntington, WV
- Balance Financial Aid Disbursement Reports.
- Redesigned financial aid reports.
- Data entry, cashier, wrote refund checks, assist students.
- Analyzed balance sheets for mistakes and inaccuracies.
- Reconciled accounts and reviewed expense data.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Office Manager
Family Vision Clinic
Huntington, WV
- Payroll, bank deposits, insurance billing, collections.
- Managed front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Supervised staff members, organized schedules, and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Virtual Assistant
PHS
South Point, OH
02.2008 - Current
- Customer Service
- Inbound and outbound calls
- Accounts receivable and payable
- Excel, Word and power point
- IM, Chat, and Email
- Sales
Education
Associate of Applied Business - Business Management
Ohio University
Ironton06-1994
Associate of Science - Liberal Arts And Sciences
Ohio University
Ironton, OH06-1992
Skills
- Invoice Processing Experience
- Detail-Oriented Data Entry
- Excel Data Management
- Service Excellence
- Inventory Control
- Problem solving
- Attention to detail
- Time management
- Travel arrangements
- Internet research
References
upon request
Other experience
- Medical billing & coding
- PC troubleshooting
- Software assistance
- Fundraising
- Tax preparation
- Personal services
Affiliations
- cross stitch
- crochet
- listening to music
- watching tv
- spending time with family
Timeline
Virtual Assistant
PHS
02.2008 - Current
Office Manager
TEAM for WV Children
Temporary Help
Manpower
Financial Aid Accountant (MU Temp)
Marshall University
Office Manager
Family Vision Clinic
Associate of Applied Business - Business Management
Ohio University
Associate of Science - Liberal Arts And Sciences
Ohio University
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