Irene Pelak

Versatile Administrative professional with over 9 years of experience in high-volume organizational management, curriculum design, and stakeholder communication.

Expert at managing complex schedules, leveraging educational technologies, and navigating sensitive regulatory environments (IEP/HIPAA).

Proven ability to resolve conflicts and streamline operations in fast-paced settings.

• Project & Operations Management: Orchestrated daily operations and administrative workflows for over 9 years, ensuring 100% compliance with organizational standards and educational mandates.
• Curriculum & Content Development: Designed and executed comprehensive instructional programs and training materials; adapted complex information for diverse audiences to ensure maximum engagement and retention.
• Stakeholder Communication: Served as a bilingual liaison (English/Spanish) between administration, staff, and external partners, facilitating clear communication and fostering collaborative relationships.
• Compliance & Documentation: Managed sensitive, confidential documentation and ensured strict adherence to legal frameworks, including Individualized Education Programs (IEP) and privacy regulations.
• Data-Driven Assessment: Developed and implemented evaluation metrics to track progress, generating detailed reports to inform strategic adjustments and performance improvements.
• Technical Proficiency: Advanced user of Microsoft Office Suite, Google Workspace, and Project Management/Learning Management Systems including Canvas, BLEND, and macOS environments.
• Problem Resolution: Recognized for high emotional intelligence and the ability to de-escalate high-pressure situations through proactive problem-solving and diplomatic conflict resolution.

• Schedule Coordination & Workflow Management: Managed a rigorous, rotating block schedule, prioritizing tasks across multiple departments to ensure consistent operational efficiency.
• Program Administration: Oversaw the successful delivery of diverse program tracks (Spanish II / Native Speaker Curriculum), tailoring communication styles to meet the specific needs of various target audiences.
• Data Management & Quality Assurance: Evaluated performance metrics and quantitative data to ensure accuracy in record-keeping and organizational standards.
• Database Maintenance: Maintained high-integrity electronic records and databases, ensuring all sensitive information was updated and filed within strict departmental deadlines.
• Stakeholder Relations: Acted as a primary liaison for external stakeholders, providing regular updates on project milestones and resolving concerns with a high degree of professionalism and diplomacy.