IRENE POULOS

• Forged and sustained relationships with key decision-makers to negotiate profitable contracts
• Coordinated hiring, training, and ongoing professional development of property management and administrative staff
• Developed reports, administered budgets, and ensured operational compliance
• Guided property improvement projects, partnering with contractors, building owners, and stakeholders.
• Communicated with clients and tenants while offering strategic solutions to remedy problems.
• Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
• Managed property renovations, ensuring timely completion and minimal disruption to tenants.
• Implemented proactive maintenance schedules to minimize costly repairs or replacements in future.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Streamlined property maintenance processes for increased efficiency and lower costs.

• Created strategic marketing strategy to attract patients and boost sales of medical equipment. Successfully increased sales by over $215,000 within year through patient referrals. (not including medical sales)
• Analyzed internal operations, identifying areas for process enhancement
• Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
• Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
• Negotiated contracts and agreements to secure favorable terms and maximize profits.
• Implemented business strategies aligning with short- and long-term objectives in collaboration with CEO
• Oversaw operations, HR, accounting, and partnered in sales management for budgeting investment capital
• Managed capital investments to achieve growth and profitability targets
• Maintained trusting relationships with key customers, clients, partners, and stakeholders.
• Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
• Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within organization.

Created comprehensive marketing and text-communication strategy to transform this struggling business into successful venture, enabling the owners to retire after selling it.

• Collaborated with CEO to set organizational vision, operations strategy, and hiring levels
• Translated strategy into actionable steps for growth, implementing goal setting and performance management
• Oversaw company operations, ensuring a highly inclusive culture and organizational goal achievement
• Managed recruiting, onboarding, professional development, performance management, and retention
• Ensured compliance with national and local business regulations.
• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Developed systems and procedures to improve operational quality and team efficiency.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.