Irene Quezada
Hesperia,CA
Summary
Community Health Worker with 10+ years of experience in healthcare logistics and customer service. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Health Worker
Inland Empire Health Plan
Rancho Cucamonga, CA
04.2024 - Current
- Provided outreach and education on IEHP health benefits, care teams, and community resources.
- Coordinated necessary care for clients while facilitating access to vital services.
- Supported community organizations like food distribution programs and domestic violence shelters.
- Conducted thorough assessments of Social Determinants of Health for over eight clients using Connect IE.
- Participated in extensive community health training focusing on insurance coverage, cultural humility, and HIPAA compliance.
- Delivered Community Health Worker (CHW) services emphasizing health navigation and individual advocacy.
- Collaborated with healthcare providers and referral departments to enhance patient care plans.
- Utilized Electronic Health Records and Practice Management systems to streamline operations.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Assisted with patient referrals to appropriate community resources.
- Monitored client progress towards health goals and objectives.
- Created informational materials about available resources in the local community.
- Assessed the impact of social determinants of health on patient outcomes.
- Offered emotional support during difficult times or stressful situations.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Participated in outreach activities such as health fairs or community events.
- Educated clients about risk factors associated with specific diseases or illnesses.
- Applied concise time-management to meet deadlines.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Assisted individuals with navigating health care systems, appointments and classes.
- Maintained accurate records of patient data in a secure electronic database.
- Served as a liaison between healthcare providers and community organizations.
Caregiver
Papa Pal
Hesperia, CA
06.2022 - 04.2024
- Provide companion care services and emotional support to Medicare Advantage, Medicaid, and high needs populations.
- Assist with daily tasks, medical care, errands, and transportation needs.
- Educate patients on preventive care measures to improve quality of life.
- Sustained a compassionate and positive demeanor, attending to patients' emotional well-being.
Clerical Assistant
High Desert America’s Job Center, County of San Bernardino
, CA
01.2019 - 09.2019
- Provided frontline customer service at High Desert America’s Job Center, serving as the initial point of contact for inquiries, appointments, and client support.
- Assisted diverse clientele in resume writing, online research, and navigating job resources to promote employment readiness and community health.
- Facilitated seamless communication by offering translation services for Spanish-speaking clients, ensuring inclusivity and accessibility to job center.
- Supported technological literacy among customers by instructing on computer use, resetting passwords, and handling document management through faxing, filing, and scanning.
Customer Service Representative
Best Choice Products
Ontario, CA
05.2015 - 05.2016
- Provided customer support via phone, email, and chat.
- Processed orders and handled inquiries in a professional manner.
- Tracked orders and shipping status, processing refunds, credits and return merchandise authorizations.
- Translated for Spanish speaking customers.
Customer Service Lead
Owens Minor
Ontario, CA
01.2004 - 08.2014
- Build relationships with vendors, sales representatives, buyers, and clients to serve customers’ needs and to distribute medical supplies.
- Answer clients’ questions and inquiries and refer them to appropriate resources.
- Completed inventory control and quality assurance for medical products and supplies.
- Traveled nation-wide to train other branches on how to utilize new company system and new employees about job processes, policies, and procedures.
Education
Community Nutrition Certificate -
University of California Cooperative Extension (UCCE)
Hesperia, CA02.2024
Computer & Office Skills Online -
Ulearn
02.2020
High School Diploma -
Belmont High School
Belmont, CA06.1997
Associate of Arts - Psychology
Barstow Community College
Barstow, CASkills
- Electronic health records
- Proficient in Microsoft Office Suite
- Communication
- Training
- Conflict resolution
- Time Management
- Effective Communication
- Interpersonal Skills
- Knowledge of Medical and Medicare Services
- Active Listening
- Social Perceptiveness
- Understanding of Social Determinants of Health (SDOH)
- Community outreach
- Health navigation
- Social determinants of health
- Resource referral
- Patient advocacy
- Cultural competence
- Emotional support
- Communication skills
- Team collaboration
- Time management
- Schedule coordination
- Organized and detail oriented
- HIPAA guidelines
- Motivational interviewing
- Cultural history
- Resource advocacy
- Encounter documentation
- Community-based resources
- Informational materials
- Bilingual in Spanish
- Healthcare advocacy
- Data collection
- Written communication
- Problem-solving
- Record keeping
- Critical thinking
- Community engagement
- Service providers liaising
- Health equity advocacy
- Cross-departmental agency collaboration
Certification
- IEHP Community Health Worker, 2024
- GRIT Coach Program, Lyda Hill Institute for Human Resilience, 05/01/24
- Adverse Childhood Experiences Aware in California training, ACES aware, 05/01/24
- Mandated Reporting: Elder and Dependent Adult and Abuse and Neglect in California, APSWI, 05/01/24
- California Child Abuse Mandated Reporter Online Training for General Training, CDSS Mandated Reporter, 05/01/24
- CPR & First Aid Certified, American Heart Association, 04/01/24
- Food Handler
Languages
Spanish
Professional
References
References available upon request.
Timeline
Community Health Worker
Inland Empire Health Plan
04.2024 - Current
Caregiver
Papa Pal
06.2022 - 04.2024
Clerical Assistant
High Desert America’s Job Center, County of San Bernardino
01.2019 - 09.2019
Customer Service Representative
Best Choice Products
05.2015 - 05.2016
Customer Service Lead
Owens Minor
01.2004 - 08.2014
Community Nutrition Certificate -
University of California Cooperative Extension (UCCE)
Computer & Office Skills Online -
Ulearn
High School Diploma -
Belmont High School
Associate of Arts - Psychology
Barstow Community College
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