Irene Quirindongo
Riverview
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent CCR@ with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative *CCR2
Quest Diagnostics
08.2022 - Current
- lManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Inbound and Outbound
- TIQ - Testing Questions
- Woman Health
- Pittsburgh Stat Mailbox
Customer Service Representative
Concentrix
09.2019 - 07.2022
- I am very knowledgeable of the products in my line of business
- I have worked with two lines of business with Concentrix
- I was able to be a seasonal team leader
- I get to help clients resolve problems with multiple issues from appointment setting to account troubleshooting
- I also worked for Tampa General Hospital from2007 to2012 as a float health unit coordinator
- I worked on all units of the hospital
- I was able to greet patients and family
- I worked on orders and organizing and helped communicate multiple things going on
- {Concentrix}
- {Tampa General Hospital}
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Concord Career Institute
Tampa, FL05-2006
Skills
- I am detail oriented I am very organized I have great listening skills I am good at typing Great computer skills
- I have amazing people skills, always willing to help I love learning new things
- I can multitask and I'm am very ambitious on helping other's and getting the job done and helping coworker's with getting the job done as a team
- My ambition is to return to the medical field and do my part and use my Medical Skills that I already have to help the society and build more experience on helping the sick an learning more
- Data entry
- Critical thinking
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excelk
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Technical support
- Quality control
- Filing
Certification
- High School Diploma | May2006
- Certificate for Health Unit Coordinator | June2007
- Team Leader | February2021
Timeline
Customer Service Representative *CCR2
Quest Diagnostics
08.2022 - Current
Customer Service Representative
Concentrix
09.2019 - 07.2022
High School Diploma -
Concord Career Institute
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