Irene Quiroz

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.

• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Pulled Food orders when people would call in.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Packaged and stored food products following proper handling and preservation methods.
• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
• Organized and re-stocked various stations and self-service items.

Conducts extensive interviews to determine initial and on-going financial eligibility for public assistance programs, enters client information into CBMS, manage daily work though the internal work management system.

Manages multiple interface systems Leap, Solo, DMV, Paris, Save

Analyzes information against numerous public assistance programs and their related regulations,and refers clients to a variety of internal and external resources/services

Trained in SNAP

Pre-Supervisory training

Lead/trainer-new hires

Spanish Interpreter

• Processed application for persons applying for Low Energy Programs though the city and county of Denver residents
• Managed eligibility statistics
• Knowledgeable with all community based resources and their referral process
• Liaison between applicant and Xcel energy
• Respond to priority issues to ensure the prompt referral of urgently need for applicant shut off notices.
• Coordinated meetings for state law updates on policies and procedures
• Obtain medical transcriptions from physicians necessary to process application in timely manner